Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sandip Mondal

Sandip Mondal

E-commerce Operation Handling & Hiring E-commerce Executives
993 Purba Sinthee Road, Madhugarh.Dum Dum, South Dum Dum Municipality, North 24 Parganas West Bengal

Summary

Relationship Executive provides qualified support and timely and quality delivery of appropriate services. Executes strong verbal and written skills, combined with skill managing large complex relationships and drive strategic activity. Business-driven Relationship Executive always finding successful ways to hire new executive and foster lucrative relationships. Offering dynamic collaboration and decision making skills.

Overview

12
12
years of professional experience

Work History

Relationship Executive

Elastic.run
08.2021 - Current
  • Developed, updated and maintained database of existing and potential customers in Flipkart.
  • Investigated and resolved customer complaints to faster Solution.
  • Presented metric reporting and account reviews to team.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Implemented brand and demand strategies to meet revenue targets for business.
  • Conducted field visits and met executive for business development.
  • Developed and managed relationships with vendors to establish cost-effective services.
  • Created and maintained databases to track executive payment for accurate, updated records and sent database to company.
  • Developed loyalty programs to reward and maintain executive retention.
  • Monitored executive feedback and generated reports to identify areas of improvement.
  • Developed and executed targeted relationship and account development strategy.

Assistant Team Leader

Delhivery.com
06.2019 - 07.2021
  • Created staff schedules, approved requested time off and updated reports.
  • Worked with customer service to handle escalated customer issues.
  • Developed solid professional relationships to broaden efficiency of e-commerce department.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Conducted new-hire trainings 02 times per year.
  • Addressed customer service overflow to reduce complaints.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Managed team workload to reach production targets.
  • Supervised 60 no of co-workers.

Team Leader

Flipkart.Com
02.2019 - 06.2019
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Sorter Operations Associate

Flipkart.Com
11.2014 - 01.2019
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Used hand-held scanner to enter data product information.
  • Utilized sorting systems to sort items fast and accurately.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Followed company policies and procedures to produce consistent work results.
  • Operated postage meters, mail sealers and labeling machines.

Operations Assistant

DTDC
02.2012 - 10.2014
  • Assisted operations manager with planning of routine operations and special projects.
  • Assisted with facility scheduling and customer service.
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
  • Managed day-to-day department operations with effective workflow coordination.
  • Completed daily logs for management review.

Education

Associate of Arts - Arts

DUMDUM KUMAR ASHUTOSH INSTITUTION (BR-BOYS)
DumDum
04.2001 -

Skills

Customer Relationships

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Timeline

Relationship Executive

Elastic.run
08.2021 - Current

Assistant Team Leader

Delhivery.com
06.2019 - 07.2021

Team Leader

Flipkart.Com
02.2019 - 06.2019

Sorter Operations Associate

Flipkart.Com
11.2014 - 01.2019

Operations Assistant

DTDC
02.2012 - 10.2014

Associate of Arts - Arts

DUMDUM KUMAR ASHUTOSH INSTITUTION (BR-BOYS)
04.2001 -

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Sandip MondalE-commerce Operation Handling & Hiring E-commerce Executives