Sandip Sinha
Summary
Secure a responsible career opportunity to fully utilize my experience and skills, while making a significant contribution to the success of the company. 4 years of retail banking experience as an Relationship manager role and actively managed Customer service, Banking operation and sales, Quality Assurance and Team Handling.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Wells Fargo
Hyderabad
08.2022 - Current
- A) Provide support and Scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First call resolution
- B) Review systems to ensure company standards are met, expectations are notated, and issues escalated as necessary
- C) Assist in development and design of product specific databases
- D) Review and score work
- E) Monitor quality assurance programs and processes to identify gaps and risk assessment
- F) Design and conduct Training as needed to Staff.
Relationship Manager
ICICI BANK LTD
Hyderabad
04.2018 - 07.2022
- A) Provide advisory to various products offers by bank to customer
- B) Serve as One point contact to the mapped customer of bank
- C) Achieve the budgeted cross sell targets
- D) Build and deepen customer relationship by providing end to end
- Service through digital banking platform
- E) Ensure to achieve daily targets by effective team work.
Education
Post Graduate - Banking
Manipal Academy Of Banking
Bangalore09.2018
B. tech - Electrical Engineering
Calcutta Institute Of Engineering And Management
Kolkata08.2016
Skills
- Quality Assurance in Banking
- Team Management
- Six Sigma Green Belt
- Ms-Excel, Ms- Office, Powerpoint
- Banking Operation
- Retail Banking Services
- Customer Service and Relationship Building
Certification
- NISM-series-VI: Depository operation certification.
- Mutual fund distributors certification.
- The Ultimate guide to Money Laundering and AML compliance by Udemy.
- Quality Management for Operational Excellence
Accomplishments
- Supervised team of 14 staff members.
- Awarded as Topper in Securing General Insurance business in FY-21 by ICICI Bank.
- Promoted to Deputy Manager Grade -2 due to outstanding work performance.
- Achieved 100% review result completing with accuracy and efficiency.
Timeline
Quality Assurance Analyst
Wells Fargo
08.2022 - Current
Relationship Manager
ICICI BANK LTD
04.2018 - 07.2022
Post Graduate - Banking
Manipal Academy Of Banking
B. tech - Electrical Engineering
Calcutta Institute Of Engineering And Management
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