Sandipan Bhattacharjee
Kolkata
Summary
Dynamic IT professional with extensive experience at HCL Technologies Ltd, excelling in Active Directory and Windows Server administration. Proven track record in incident management and project coordination, enhancing operational efficiency. Adept at user access management and fostering team collaboration, driving successful outcomes in high-pressure environments.
Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Specialist
HCL Technologies Ltd
Bangalore
07.2022 - 06.2025
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
- Reviewed documents for accuracy prior to submission or publication.
- Create SLA report
- Project coordinator and documents/KB Article creation
- Active Directory administration( GPO, FSMO, Trust and Site, DC promotion and demotion, Health check, Log check)
- Azure AD ( user account and groups management, conditional access policy, log analysis, migrate from on premise to cloud, SSO and MFA setup)
- AD connect (sync issue, work with sync scheduler, work with Active Directory attribute mapping)
- Windows Server administrator (load balancing, DFS management, File replication, server health check report, event log check)
- User access management
- Team management, roster creation, shift management.
- Incident management, Major incident management
- Change management.
Application Support Analyst
BCT Consulting Pvt Ltd
Kolkata
06.2021 - 04.2022
- Deployed new versions of applications based on customer specifications.
- Analyzed customer requirements to determine compatibility with existing systems.
- Installed upgrades and security patches for existing applications as needed.
- Windows server support
- Patch management ( using SCCM Console)
- Incident management and change management to support the application
- Monitoring application support in the production environment.
- Active Directory administration and user management.
Windows Server Administrator
Teams Computer Pvt Ltd
Kolkata
02.2021 - 06.2021
- Managed user access rights and privileges according to organizational policies and procedures.
- Provided technical support for resolving network connectivity issues between servers and clients.
- Performed daily health checks on all Windows Servers to identify potential problems before they occur.
- Access management
- Managing the hardware assets
- Windows server administrator
Customer Service Executive
Tech Mahindra Ltd
Kolkata
09.2020 - 12.2020
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Support escalation from customer end.
- Working with Flipkart Process. Educate the customer with product related information.
Associate
Wipro Ltd
Kolkata
06.2019 - 10.2019
- Technical support associate
- Resolve issue of the customer over phone , chat and mails
- Taking remote session of the client computer and troubleshoot the issue.
- Trouble shoot printer related issue.
- Creating support documents and upload the KB Article in the organisation one drive.
- Built relationships with customers by providing friendly customer service.
Systems Engineer
Tata Consultancy Services Ltd
Kolkata
11.2014 - 12.2018
- Active Directory administrator (L1 and L2 level support)
- Windows server support ( server health check, load balancing, dfs management, file replication)
- Desktop support Engineer ( Technical support, Remote desktop support).
- DB2 LUW admin
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Communicated with clients to understand system requirements.
Software Engineer
Capgemini India Pvt Ltd
Kolkata
08.2010 - 02.2014
- Windows server support ( L1 and L1.5 level)
- Active Directory administrator
- Network monitoring administrator
- Incident management.
Education
Bachelor of Computer Applications - Computer And Information Systems
JIS College Of Engeneering
08-2010
Skills
- Active Directory ( on-premises , Azure AD and AD connect)
- Windows server administratlon
- Incident and change management
- Project coordinator, Team Management, ITIL framework
- Technical support, Desktop Support
- DB2 LUW
- Reporting
- Document review
- User access management
- SLA reporting
- Patch management
- Log analysis
Languages
4,B2,6,C2
Certification
- VDA-DCV - VMware data centre certified associate
- SC300- Microsoft Certified Identity and Access Management Administrator Associate
Personal Information
Timeline
Specialist
HCL Technologies Ltd
07.2022 - 06.2025
Application Support Analyst
BCT Consulting Pvt Ltd
06.2021 - 04.2022
Windows Server Administrator
Teams Computer Pvt Ltd
02.2021 - 06.2021
Customer Service Executive
Tech Mahindra Ltd
09.2020 - 12.2020
Associate
Wipro Ltd
06.2019 - 10.2019
Systems Engineer
Tata Consultancy Services Ltd
11.2014 - 12.2018
Software Engineer
Capgemini India Pvt Ltd
08.2010 - 02.2014
Bachelor of Computer Applications - Computer And Information Systems
JIS College Of Engeneering
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