Sandipan Chakraborty

• Client: Barclays Bank PLC
• To monitor services and application/server health using various tools
• Analysis of logs & graphs to get the rc & application behavioural pattern
• Also help in deployment of application changes

Skills/Tech used: Basic SQL, App dynamics, Unix commands, Digital Kibana Elastic Stack, ServiceNow, Jenkins. Deployments using Jenkins pipeline.

• Client: Mitsubishi UFJ Financial Group, Inc
• Apart from regular admin work based on tickets received in Service now, worked on training juniors, created training plans and also did quality checks for couple of weeks once they were ready to be on boarded to production
• Joined NOC calls for high severity tickets and provided support as and when required
• Mitsubishi UFJ Financial Group, Inc
• Project: IAM windows

Client: Telstra

Telstra internet case managers provide technical support and solutions for customer service requests:

• Provide technical support and solutions for complex customer service requests, including network changes, fault detection, and resolution.
• Orchestrated teamwork in outage and installation scenarios.
• Provide technical support and help develop solutions for Telstra's networks, infrastructure, products, and services. This role involves working with cutting-edge technologies to improve service reliability and customer experience.

• Project: NA

• Company Overview: Larsen & Toubro

Project: SAP BO Maintenance

Monitoring and troubleshooting of SAP BO systems and check for optimum performance.

• Project: SAP Business Obhects
• Deployment & troubleshooting of SAP BO installations for APAC region
• Skills/tech/DB's used: SAP BO, Designing, WEBI reports, JDBC, ODBC, MySQL, System Adminstration, Excel, Oracle

• Project: DTAG
• Installed and maintained computer systems, networks, printers and scanners.
• Monitored system performance to ensure proper operation of the network and security protocols.
• Resolved customer complaints regarding IT services in a timely manner.
• Developed training materials for end-users on various aspects of using information technology resources.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Performed regular maintenance tasks such as defragmenting hard drives and running virus scans.