Sandra D'costa
Mumbai
Summary
Motivated Human Resources Manager looking to work in a company requiring innovative, challenging employment that will utilize my professional and creative skills while offering an opportunity for advancement in a dynamic environment. Experienced and result-driven HR Manager with 6 Plus years of experience in managing Human Resources Operations and total 10 plus years as EA/HR-Admin for diverse industries. Possesses excellent interpersonal, communication, and problem-solving skills. Highly-motivated Human Resource Manager with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Human Resource Manager
Jewellerskart (Brand of Mani Web Solutions Pvt. Ltd.)
Mumbai
2022.12 - Current
- Guided HR personnel in carrying out essential duties such as talent acquisition, onboarding training programs contributing to a significant boost in employee engagement while ensuring regulatory adherence.
- Pioneered effective collaboration between senior management and employees, resulting in strengthened company-employee relations.
- Preparation and timely submission of HR Budget to Management
- Enhanced employee branding by leveraging social media platforms to promote the achievements of new joiners and acknowledge the work anniversaries of existing employees.
- Successfully organized and executed Rewards and Recognition initiatives
- Managed harmonious professional interactions with third-party contacts including employment agencies and law advisors.
- Maintain compliance with all applicable labor laws and regulations.
- Created and established effective guidelines aligning with organizational goals.
- Collaborated with department HODs to establish efficient SOP for key tasks.
- Coordinated with the CFOO and Department Heads to develop KPIs and KRAs. Aligned KPIs and KRAs with team members through collaboration with HODs.
- Identified HR related challenges and opportunities through collaboration with other departments.
- Contributed to the leadership as part of the management team.
- Handled regular functions of Human Resource Department.
- Resolved complex matters and disputes.
- Developed targeted training sessions for HODs, Sales Department, and other team members.
- Implemented monitoring of employee performance in the Sales department, identifying those consistently achieving below 50% of monthly targets.
- Managed payroll efficiently.
- Facilitated internal employee POSH training sessions, organized quarterly ICC meetings, and consistently met deadlines for filing of POSH returns.
- Demonstrated exceptional communication, interpersonal, analytical, and problem-solving abilities by initiating the implementation of a Performance Log system to document employee recognition/violations. Also, introduced supplementary guidelines that positively impacted organizational efficiency, resulting in receiving appreciation from the company founder after 1.5 months.
- Created KRA Forms.
EA to CMD / HR-Admin Manager
Vascular Therapeutics India Private Limited
Mumbai
2010.04 - 2015.11
- Managed bio data and employee recruitment, while conducting telephonic preliminary interviews for shortlisted candidates
- Complete all joining and relieving formalities of employees.
- Managed the process of generating offer letters, appointment letters, relieving letters, performance appraisal letters, and confirmation letters.
- Monitored and tracked employee attendance and leave, while also overseeing email account creation and credential collection for verification purposes.
- Conveyed policies and job responsibilities to staff.
- Boosted employee morale by sending birthday and anniversary emails. As an EA, efficiently managed executive-level administrative responsibilities including meeting scheduling, drafting letters and memos, handling communications, and responding promptly to internal requests for information. Facilitated meetings with individuals, special interest groups, and others on management's behalf; arranged travel accommodations; ensured confidentiality in accordance with firm's data security protocols.
- Facilitated arrangements with airlines for cost-effective corporate fares and hotel tie-ups to avail better deals. Also, organized International Annual Sales Meeting along with a PPT presentation.
Executive Assistant to the CMD
Mexus Corporation Private Limited (Bilakhia Group)
Mumbai
2008.09 - 2010.03
- Provided comprehensive administrative support by drafting letters, memos, and managing incoming/outgoing mail. Ensured efficient scheduling of appointments and timely reminders for the Director regarding upcoming events and meetings.
- Prepared staff attendance reports and communicated with head office. Assisted the director in meeting data requirements.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Handled confidential information with discretion and integrity.
Customer Manager
Accenture International
2006.08 - 2008.08
- Handled customer queries and provided updates on accident insurance policies as a Call Representative in the voice-based department of a UK insurance company
- Collected payments from policy holder's and car garages in the event of defaults.
- Achievements: Was awarded Employee of the month for best performance.
- Created and maintained positive relationships with customers through proactive communication.
Secretary
GC Marine – Dubai, UAE
2005.08 - 2006.04
- Successfully executed secretarial responsibilities encompassing appointment coordination, call management, and delivering excellent client support
- Ensured the precise and timely recording of company account information through meticulous data entry.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Education
PGDM in Human Resource - Human Resource Management
Welingkar Institute of Management
12.2025
Bachelor of Commerce - Commerce
KJ Somiya College, Mumbai University
04.2005
Higher School of Secondary Education - Commerce
KJ Somiya College, Maharashtra Board
03.2002
Secondary School Certificate -
St Charles High School, Maharashtra Board
03.2000
Skills
- Confidentiality
- Adaptability
- Teamwork
- Problem Solving
- Leadership
- Motivation
- Conflict Management
- Critical Listening
- Ethics
- Trustworthiness
- Change Management
- Secretarial tasks
- Calendar/ Diary management
- Administrative duties
- Travel coordination
- Meeting Arrangements
- Scheduling Events
- Document control
- Business correspondence
- Good interpersonal skill
- Ability to work under pressure
- Energetic & detail-oriented
- Computer Proficiency: MS Word, Excel, PowerPoint
Careerbreak
2015-11-01, 2022-11-30, Took time off to focus on family caregiving (Childcare), Engaged in skill development, freelance projects like insurance
Personal Information
- Age: 40
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Human Resource Manager
Jewellerskart (Brand of Mani Web Solutions Pvt. Ltd.)
2022.12 - Current
EA to CMD / HR-Admin Manager
Vascular Therapeutics India Private Limited
2010.04 - 2015.11
Executive Assistant to the CMD
Mexus Corporation Private Limited (Bilakhia Group)
2008.09 - 2010.03
Customer Manager
Accenture International
2006.08 - 2008.08
Secretary
GC Marine – Dubai, UAE
2005.08 - 2006.04
PGDM in Human Resource - Human Resource Management
Welingkar Institute of Management
Bachelor of Commerce - Commerce
KJ Somiya College, Mumbai University
Higher School of Secondary Education - Commerce
KJ Somiya College, Maharashtra Board
Secondary School Certificate -
St Charles High School, Maharashtra Board
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