Certified Senior Test Engineer with 8.9 years of experience in functional and automation testing, specializing in designing and executing end-to-end test strategies for complex enterprise applications. Proven expertise in both manual and automated testing, with a strong track record of delivering high-quality solutions in challenging project environments.
Hi, I’m
Sangavi Vijayaraghavan
Senior Automation Test Engineer
Chennai,TN
Summary
Overview
2
Languages
4
Certifications
9
years of professional experience
Work History
NTT DATA
Senior Testing Advisor
08.2025
Job overview
- NTT, supporting the Humana account as a Cyara Automation Test Engineer with end-to-end responsibility for IVR and contact-center automation.
- Leveraged SOAP UI and Postman for API functional and regression validation, performed backend data integrity checks using complex SQL queries, and conducted detailed request/response analysis through Splunk for production and lower-environment troubleshooting.
- Additionally executed softphone testing to validate SIP signaling, call routing logic, agent desktop interactions, and telephony system integrations.
Cognizant
Senior Automation Test Lead
11.2021 - 08.2025
Job overview
- Senior Automation Test Analyst with 5.5 years of experience specializing in IVR testing, automation framework design, and end-to-end validation across multiple Lines of Business (LOB), including multilingual and omnichannel support.
- Extensive hands-on expertise in Amazon Connect, IVR/Chat testing, and Cyara automation (3.3 years).
- Experienced in analyzing complex IVR call flows, creating comprehensive automation test strategies, and driving stakeholder approval.
- Previously led and mentored a team of 15 members, providing technical guidance and quality governance.
- Proficient in API testing using SOAP UI and Postman for service-level validation. Skilled in using Jira and qTest for test case authoring, traceability, and execution management.
- Strong background in Tosca automation—covering Modules, Test Case Design (TCD), Requirements, Execution Lists, and JSON validations.
- Worked with Tosca integrations across Jenkins, SOAP UI, AWS, Avaya, and Genesys ecosystems.
- Provided technical support for NICE IEX Agent Desktop for TD Bank, including Finesse gadget testing, MicroApp testing, and backend validation in collaboration with POD teams.
Mediwave Digital Pvt Ltd
Senior Automation Test Engineer
09.2019 - 11.2021
Job overview
- Mentored and led a team of 8 members, providing guidance, training, and technical support. Supported UK NHS Trust as a full-stack automation tester and worked on Thaloms projects as an IVR tester leveraging Hammer and Cyara automation tools.
- Designed and implemented test strategies, frameworks, and automation solutions to enhance efficiency, coverage, and reliability of testing efforts.
- Hands-on experience with Postgres, MongoDB, and DynamoDB for backend validation and data integrity testing.
- Managed test data preparation and submitted TDM requests across multiple modules; coordinated with infrastructure teams for test environment setup.
- Executed IVR testing for the Healthcare domain using Hammer automation and Cyara tools; performed API testing using Postman and SOAP UI.
- Performed detailed requirement and IVR call flow analysis, identified gaps, and collaborated with team members to define test approach and coverage.
E-orchids Tech Solutions Pvt Ltd
Quality Analyst
01.2017 - 09.2019
Job overview
- Estimated testing effort, cycle duration, and number of cycles required for successful delivery, ensuring alignment with SDLC milestones.
- Executed final release testing, conducted production verification, and prepared comprehensive test summary and status reports highlighting progress, risks, and mitigations.
- Authored and reviewed test cases to ensure complete functional and integration coverage across all modules.
- Performed end-to-end functional testing using Jira for story management and execution.
- Developed Selenium automation scripts using Java with Cucumber BDD framework Including JavaScript validations.
- Executed performance testing using JMeter, including load, stress, and response time analysis.
- Conducted console log validation and performed HTML/CSS script validation for UI integrity and frontend compliance.
- Tested web and Android applications with a focus on cross-browser compatibility, UI/UX verification, and responsive design behavior.
Education
Madras UniversityChennai, TN, India
MBA from Human Resource Management
01.2019
University Overview
Dhanalakshmi College of EngineeringPerambular, TN, India
B.E from Computer Science Engineering
01.2016
University Overview
Skills
Selenium
Cucumber
TOSCA
Cyara
SQL
Effective team leadership
User acceptance testing
Test case development
Load and stress testing
Test environment setup
Mobile application testing
Cross-platform testing
Requirements analysis
Cross-platform testing
Certification
Selenium with Java, Cucumber - Besant Technologies 2019, JMeter - Test Leaf 2020
Interests
Volunteering is my primary hobby
Accomplishments
Accomplishments
- Best social Activist Award-Received from IIT Madras.
- Women Social Icon Award- Received from Ministry of TamilNadu.
Timeline
Senior Testing Advisor
NTT DATA
08.2025
Senior Automation Test Lead
Cognizant
11.2021 - 08.2025
Senior Automation Test Engineer
Mediwave Digital Pvt Ltd
09.2019 - 11.2021
Quality Analyst
E-orchids Tech Solutions Pvt Ltd
01.2017 - 09.2019
Dhanalakshmi College of Engineering
B.E from Computer Science Engineering
Madras University
MBA from Human Resource Management