Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic
SANGEETA JESWANI

SANGEETA JESWANI

Mumbai

Summary

Experienced Agile Project Manager at Eviden - Atos specializing in budget forecasting and process enhancement. Demonstrated success in managing multi-million-dollar projects, resulting in a 40% boost in team collaboration and efficiency. Adept in Agile practices, ensuring alignment of project objectives with stakeholder requirements and fostering a culture of improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

AGILE PROJECT MANAGER

Atos
Mumbai
07.2023 - Current
  • Spearheading multiple workstream projects in the Microsoft Business Group, driving performance improvement and cost reduction.
  • Collaborated with product owners, stakeholders, and others to align projects with objectives.
  • Implemented a newsletter, SharePoint site, and library as an information hub for the Microsoft Global Business Group, encouraging enhanced collaboration among teams.
  • Spearheading presales and marketing projects, including offer creation and Win Wires for Microsoft products.
  • Spearheaded the multi-million-dollar project for the Eviden-Microsoft Coinnovation Center, set up in Pune, India.
  • Driven budget forecasting and managing project deliverables to ensure alignment with financial plans, proactively monitoring costs, identifying variances, and implementing corrective actions to maintain control over project budgets, and ensure value delivery.
  • Identified potential risks associated with projects and developed mitigation strategies accordingly.
  • Modified project plans when needed to better align with organizational objectives.
  • Maintained a repository of all documents related to projects and programs such as financial records, technical specifications.

SCRUM MASTER- SCALED AGILE IMPLEMENTATION TEAM & OFFICE OF CTO

Atos
Mumbai
08.2019 - 07.2023
  • Orchestrated the implementation of the SAFe methodology for large-scale projects in the cloud, ensuring timely iteration completion and program alignment.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Conducted Agile training sessions, reporting key metrics to support SAFe program adoption, engaging over 5,000 employees.
  • Supported the development team in understanding user stories, acceptance criteria and definition of done.
  • Facilitated Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives to enhance collaboration.
  • Established processes to maintain compliance with Agile/Scrum principles and industry best practices.
  • Collaborated with product owners to prioritize tasks and align product requirements with delivery goals.
  • Led multiple Agile/Scrum projects, driving team efficiency and adherence to budget constraints.
  • Mentored a team of 10 members in Agile practices, fostering skill development, and long-term capability growth.
  • Optimized CTO Office communication strategy, increasing stakeholder engagement by 40%.

ITSM SERVICE DELIVERY MANAGER & GLOBAL PROCESS OWNER ROLE

Atos
Mumbai
08.2015 - 07.2019
  • Drove ITIL process efficiency, standardization, and continuous improvement across towers.
  • Handled clients across the globe, mainly Europe
  • Handled a team size of 25 to 100, varying across the projects.
  • Validated ITIL documents with product owners and operations to align with business goals.
  • Onboarded accounts, ran audits, and implemented team-specific service processes.
  • Served as the SPOC for Global ITIL Coordinators, supporting bridge management and communication.
  • Managed SLAs and KPIs to ensure consistent, high-quality service.
  • Built a service framework aligned with strategic goals.
  • Resolved service issues with cross-functional teams to improve customer experience.
  • Conducted root cause analysis and applied preventive measures.
  • Handled service transitions with minimal disruption.
  • Led stakeholder reviews on metrics, improvements, and feedback.
  • Applied ITSM best practices to drive operational excellence.
  • Trained teams on ITIL, promoting service excellence.
  • Drove automation and tool integration to boost efficiency.

ITIL PROCESS LEAD

Atos
Mumbai
08.2013 - 08.2015
  • Worked as a Team lead to Change, Problem, Incident & Configuration management process Managers dealing with an international Telecommunication client of Atos.
  • Handled Team Escalations, actively involved in MI's, Proactive Problem Management, Proactive Incident Control, Owned full Change Management process and led Change CAB's.

CHANGE MANAGEMENT - TEAM LEAD

Reliance BPO
08.2007 - 09.2011
  • Coordinated with clients, suppliers, and internal stakeholders for efficient implementation of change requests.
  • Led a team to handle client network modifications, ensuring timely delivery and successful installations.

Education

MBA/PGDM - Finance

The South Indian Education Society's College of Commerce
Mumbai, India
01-2010

Bachelor's in Commerce -

Mumbai University
Mumbai, India
08.2007

Skills

  • Project management and delivery
  • Budget forecasting
  • Agile methodologies and frameworks
  • Service delivery and ITSM
  • Project planning
  • Problem-solving
  • Process improvement
  • Process transition and enhancement

Certification

  • AI-900 Microsoft Azure AI Fundamentals, 2025
  • PL-600 Microsoft Power Platform Solution Architect
  • Certified SAFe 5 Practitioner, 2021
  • Certified SAFe 5 Scrum Master, 2021
  • Certified SAFe 5 Product Owner/ Product Manager, 2021
  • Service Integration and Management (SIAM) foundation certification, 2020
  • Certified Agile Scrum Master, 2020
  • ITIL Intermediate Certified, Axelos, 2015, 2016
  • ITIL v3 Foundation from Axelos, 2014

Accomplishments

    Accomplished an award for attending and completing Women's leadership program from Sikkim Manipal University

Languages

  • English
  • Hindi

Personal Information

Total Experience: 16 Years 0 Month

Timeline

AGILE PROJECT MANAGER

Atos
07.2023 - Current

SCRUM MASTER- SCALED AGILE IMPLEMENTATION TEAM & OFFICE OF CTO

Atos
08.2019 - 07.2023

ITSM SERVICE DELIVERY MANAGER & GLOBAL PROCESS OWNER ROLE

Atos
08.2015 - 07.2019

ITIL PROCESS LEAD

Atos
08.2013 - 08.2015

CHANGE MANAGEMENT - TEAM LEAD

Reliance BPO
08.2007 - 09.2011

MBA/PGDM - Finance

The South Indian Education Society's College of Commerce

Bachelor's in Commerce -

Mumbai University

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SANGEETA JESWANI