SANGEETHA NELAVELLI
Summary
Dedicated System and Support Engineer skilled in developing product testing procedures and monitoring production to maintain quality and efficiency, and assist users resolving issues. Frequently commended for creative problem-solving and continuous improvement contributions. Throughout career spanning of 6 years, demonstrated strong aptitude crafting and deploying critical software, overseeing installation security, and maintaining complete system effectiveness and provide resolutions.
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 6 years.
Overview
6
6
years of professional experience
Work History
System Engineer
Datum Technology's
06.2018 - 04.2021
- Implemented, developed, and tested installation and update of file servers, print servers and application servers
- Monitored networks and network devices to resolve technical problems quickly
- Collaborated with clients to determine need and devise appropriate software and hardware solutions
- Performed root cause analysis to provide resolutions for production issues
- Resolved issues related to operational components for LAN, WAN and voice systems
- Maintained network infrastructure consisting of Windows, Linux and virtual products
- Created and serviced administrator and user accounts on Linux-based systems, managing multiple deployments
- Interacted directly with users to diagnose and correct major system issues and address concerns
- Configured and maintained web servers with end users
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose
- Standardized job tasks and trained junior team members on industry best practices and standards.
System Engineer
Diya Systems Pvt. Ltd
11.2014 - 05.2018
- Resolved problems, improved operations, and provided exceptional service
- Created customers, resellers and subscriptions in Plesk control and C Panel
- Handled backup, restore and troubleshooting MySQL related issues
- Managed migration related issues of Linux server through Plesk & C Panel
- Served customers and followed outlined steps of service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information, and provided solutions to problems.
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
2014
Skills
- System installations
- SQL database expertise
- Desktop and laptop installations
- Testing, repair, and trouble shooting
- DNS implementation
- Issue troubleshooting
- Single Sign-On implementations
Hobbies
I love travelling, and playing Squash and Table Tennis!
Timeline
System Engineer
Datum Technology's
06.2018 - 04.2021
System Engineer
Diya Systems Pvt. Ltd
11.2014 - 05.2018
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
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