Sangeetha S
Bengaluru
Summary
Dynamic IT Support Engineer with 4+ years of proven expertise in managing and supporting client-server web applications, manual testing, and enterprise IT operations. Skilled in creating, deploying, and maintaining software packages, applications, and updates using SCCM and WSUS, ensuring seamless system performance and security compliance. Adept at troubleshooting SCCM client health, application deployments, and patch management while leveraging custom SQL queries for insightful reporting. Experienced across multiple IT disciplines, including networking, hardware, Windows Server OS, IIS, and WSUS, with strong hands-on exposure to application testing. Demonstrated ability to provide high-quality after-hours support and thrive in on-call rotations, ensuring minimal downtime and optimized system availability.
Overview
4
4
years of professional experience
Work History
SERVER SUPPORT ENGINEER (SCCM ADMINISTRATOR)
Parishram resource (client Hitachi system India)
07.2023 - Current
- Performing System Administration duties in Window Active Directory Environment
- Responsible for deploying application and OS for window systems using SCCM server.
- Monthly deployment of security patches to window systems
- Troubleshoot and fixing the issues on SCCM infrastructure, validating deployment plans for compliance with existing performance limitations of the enterprise server's software.
- Managing the widow's client images, Application Packaging and scripting project related work.
- Leading plans, update, changes and implementation of configuration management for maintaining the project/organization product lifecycle
- Tools Used: sccm(configuration management tool)2403, Active directory ,MySQL server ,DNS.
- Provided consistent level of support for Windows servers and backup management.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical support Engineer
Vayam Technology
10.2021 - 07.2023
- Providing Technical support to the Canara Bank DIT Biometric Application - Bangalore.
- Collaborating with project management and developers to coordinate testing activities at all stages.
- Database support.
- Database server monitoring
- Application patching on production server and UAT
- Creating logins and providing privileges (grant and revoke)
- Generating reports from server
- Software installation, configuration and troubleshooting
- Providing support to the user over mail and tickets
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Education
Bachelor of Engineering in Computer Science
RNS Institute of Technology
Bengaluru, IndiaDiploma
Vasavi Jnanapeeta Polytechnic
Bengaluru, IndiaSkills
- Knowledge of Administration, window server, Active directory, SQL server
- Troubleshoot, patch management
- SQL
- Basic knowledge on manual testing
- Application support
- Server deployment
LANGUAGE
English
Kannada
Hindi
Timeline
SERVER SUPPORT ENGINEER (SCCM ADMINISTRATOR)
Parishram resource (client Hitachi system India)
07.2023 - Current
Technical support Engineer
Vayam Technology
10.2021 - 07.2023
Bachelor of Engineering in Computer Science
RNS Institute of Technology
Diploma
Vasavi Jnanapeeta Polytechnic
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