Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Timeline
Generic

Sangeethavani S

Chennai

Summary

Dynamic logistics manager with proven expertise at Delhivery Ltd, specializing in supply chain management and team leadership. Achieved a 20% increase in stock accuracy through process optimization and effectively trained new managers. Adept at data analysis and fostering customer service excellence, driving operational success in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Manager - Line Haul operations & PST Mega Gateway

Delhivery Ltd
Chennai
11.2023 - Current
  • Utilizing Six Sigma methodologies, successfully implemented a project that reduced Turnaround Time (TAT) for matrix failure from 2% to 0.4%, leading to enhanced client SLA and increased customer satisfaction.
  • Used Six Sigma methodology to reduce the time of shipments from inbound to outbound, resulting in reduced staging time, faster movement of goods, and a decrease in connection time from 24 hours to 10 hours and In floor part maintaining the 5S Methodology.
  • Streamlined Inventory management process, resulting in a 20% increase in stock accuracy and a 10% reduction in expenses.
  • Planned and managed aging inventories to minimize client escalations and financial losses.
  • Trained & mentored new managers to understand SOP & supply chain processes.
  • Self Starter and managed large-scale projects and introduced new systems, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, performance evaluations, and compensations to maintain appropriate staffing requirements.
  • Efficiently handling team rosters in every department. Effective planning of Man days and sustainability of human resources allocation.
  • Reviewed and analyzed reports, records, and directives to obtain data required for planning department activities. I facilitated effective communication among customers, vendors, and stakeholders.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated with driver dispatch to accomplish daily delivery requirements.
  • Proven Leadership skills with experience in managing team of 100+ people, including, team leaders, executives, loaders/ migrant workers and also handling the PST part 13+ Onrolls, Senior associates, Associates and executive.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Planning, Organizing & Monitoring end to end- line haul operations.
  • Approach problems with a logical mindset for effective solution.

Senior Associate

Delhivery Ltd
Chennai
08.2021 - 10.2023
  • Led team operations as senior associate and head, driving closure of pending shipments.
  • Presented monthly performance data, analyzing failures and developing action plans with team.
  • Identified operational failures and resolved issues to enhance efficiency.
  • Monitored commercial connections and vehicle availability, ensuring timely shipment follow-ups.
  • Managed scheduling metrics to identify trends, addressing shortcomings to improve accuracy.

Associate / Problem Solving Team

Delhivery Ltd
Chennai
08.2020 - 07.2021
  • Outlined step-by-step process for Problem Solving team with detailed timelines for daily cases.
  • Managed various issues, including E-Waybill, document discrepancies, and shipment irregularities.
  • Handled problematic cases such as unlabeled, missing, damaged, and lost shipments efficiently.
  • Addressed finance and weight capture issues while ensuring compliance with regulatory standards.
  • Monitored over 48-hour aging shipments, confirming FIFO compliance during connection processes.
  • Executed root cause analysis on shipments lacking FIFO connections to prevent future occurrences.
  • Resolved client issues within 24 hours through effective communication and coordination with team members.
  • Facilitated smooth teamwork, promoting collaboration among all stakeholders.

Logistics Executive

Delhivery Ltd
Chennai
08.2019 - 07.2020
  • Managed outbound connections, ensuring compliance with FIFO principles while prioritizing P0, P1, P2, and P3 shipments to meet USL metrics.
  • Executed proper stacking and secured cargo nets for all shipments.
  • Coordinated MPS lot connections, sending pre-alert emails to relevant centers.
  • Achieved inbound USL metrics by unloading vehicles on schedule and addressing any damage or short shipments with the origin team.
  • Handled sensitive shipments such as HOPT and CONVEYOR using appropriate machinery and care.
  • Resolved closure issues related to short shipments, missed connections, and pending FIFO cases over 48 hours, providing thorough root cause analysis.
  • Conducted weekly audits every Monday, delivering root cause analysis for missing shipments and implementing corrective actions.
  • Collaborated with teams to ensure timely resolution of issues related to inbound and outbound logistics.

Education

Bachelor of Arts - Computer Application

St .Anne's Arts And Science College
Chennai
04.2019

GED -

Lourdes Girls Hr Secondary School
Chennai, Tamil Nadu
03.2016

Skills

  • Supply chain management
  • Team leadership
  • Transportation management
  • E-commerce strategies
  • Talent acquisition
  • Customer service excellence
  • Staff development
  • Schedule coordination
  • Performance evaluation
  • Data analysis
  • Process optimization
  • Documentation and reporting
  • Operations oversight
  • Project planning

Accomplishments

  • Awarded as a 'Delhivery Customer Service Honor Roll' in 2022
  • Achieved zero pending shipments in our facility with a volume of 100,000 shipments
  • Achieved zero losses in the south
  • Delhivery - 2024 best detective award for clearing aging shipments during the peak time - 2023

Languages

  • English
  • Tamil
  • Hindi (Beginner)

Personal Information

  • Date of Birth: 05/18/99
  • Marital Status: Married

Timeline

Manager - Line Haul operations & PST Mega Gateway

Delhivery Ltd
11.2023 - Current

Senior Associate

Delhivery Ltd
08.2021 - 10.2023

Associate / Problem Solving Team

Delhivery Ltd
08.2020 - 07.2021

Logistics Executive

Delhivery Ltd
08.2019 - 07.2020

Bachelor of Arts - Computer Application

St .Anne's Arts And Science College

GED -

Lourdes Girls Hr Secondary School

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Sangeethavani S