Sangita Bera
Kolkata
Summary
Adept in Microsoft Excel and renowned for maintaining a friendly, positive attitude, I excelled at Everest Fleets Pvt Ltd by streamlining the driver recruitment process. My expertise in customer relations and decision-making significantly enhanced service quality, achieving a notable increase in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Recruitment Executive
Everest Fleets Pvt Ltd
Kolkata
02.2024 - 07.2024
- Worked on driver recruitment process
Customer Care Executive
Tech Mahindra
Kolkata
09.2023 - 12.2023
- On contractual basis on Flipkart MLS process
Collections Agent
JMD ASSOCIATES
kolkata
04.2023 - 09.2023
- I have worked in the collection process of HDF Finance. And it was under a third party.
Customer Care Executive
Fusion
Kolkata
07.2021 - 03.2023
- Ensure quality customer service is delivered with a smile.
- Provide resolution to customer queries and complaints within the stipulated TAT.
Education
B.COM - GENERAL
RABIN MUKHERJEE COLEGE
01.2020
HIGHER SECONDARY - COMMERCE
BEHALA SHARDA VIDYAPITH FOR GIRLS
01.2016
SECONDARY -
BEHALA SHARDA VIDYAPITH FOR GIRLS
01.2014
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Power-Point
- Customer relations
- Calm under pressure
- Decision-making
- Teamwork and collaboration
- Friendly, positive attitude
Languages
- English
- Bengali
- Hindi
Hobbies and Interests
- Singing
- writing
Responsibility Area
- Ensure quality customer service is delivered with smile
- Provide resolution to customer query and complaint within stipulated TAT
Personal Information
- Father's Name: Ananta Kumar Bera
- Date of Birth: 11/07/98
- Gender: Female
- Nationality: Indian
Languages
Bengali
First Language
English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Timeline
Recruitment Executive
Everest Fleets Pvt Ltd
02.2024 - 07.2024
Customer Care Executive
Tech Mahindra
09.2023 - 12.2023
Collections Agent
JMD ASSOCIATES
04.2023 - 09.2023
Customer Care Executive
Fusion
07.2021 - 03.2023
B.COM - GENERAL
RABIN MUKHERJEE COLEGE
HIGHER SECONDARY - COMMERCE
BEHALA SHARDA VIDYAPITH FOR GIRLS
SECONDARY -
BEHALA SHARDA VIDYAPITH FOR GIRLS
Similar Profiles
ANIL KUMAR VANIL KUMAR V
Senior Electrical Engineer - Building Services at EVEREST TECHNICAL SERVICES PVT LTDSenior Electrical Engineer - Building Services at EVEREST TECHNICAL SERVICES PVT LTD
Arun Kumar MoreArun Kumar More
City Lead at Everest Fleet Pvt LtdCity Lead at Everest Fleet Pvt Ltd
RAMKUMAR BRAMKUMAR B
Customer Support Service Engineer at Everest Instruments Pvt LtdCustomer Support Service Engineer at Everest Instruments Pvt Ltd