Sangram Barik
Business development Manager- After sales In Crushing & Screening and construction industry
Ghaziabad
Summary
With over 20 years of experience in the crushing & screening and construction industries, I have excelled in operations, maintenance, service, customer support, client management, project management, and aftermarket business.
Overview
20
20
years of professional experience
Work History
Manager of Business Development and After Sales
Earl India Pvt Ltd
02.2024 - Current
- Managed a diverse portfolio of clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
- Delivered comprehensive sales presentations to potential clients, showcasing the company''s unique value proposition and competitive advantages.
- Streamlined internal processes to increase operational efficiency within the business development department.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
- Collaborated with product development teams to ensure alignment between product offerings and target market demands as well as evolving customer expectations.
- Regularly reported progress updates and key performance indicators to executive leadership, providing valuable insights into overall company growth and sales trends.
- Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
Manager-Service/After Market
Etrack Crushers Pvt Ltd (A Keestrack Group Company)
5 2019 - 01.2024
- Leading and overseeing various aspects of business operations, managing after-market business and service operations for all Keestrack equipment models throughout India, collaborating with specialized teams for product application, sales support, and product development, strategically planning for spare parts inventory and procurement, handling dealer management across India for Keestrack equipment service and spare
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager (Service)
TIL Ltd (EPS)
07.2011 - 04.2019
- Led after-sale/project handling business in the north and western regions for the crushing & screening division, provided service support and internal sales technical support, managed spare parts business, erection, commissioning, service, troubleshooting, and maintenance of crushing & screening equipment
Project Engineer (Mech.)
Oriental Structural Engineers Pvt. Ltd.
01.2011 - 06.2011
- Assumed leadership over a significant 300TPH 3-stage stone crushing plant
Sr. Mechanical Engineer
Larsen and Toubro Ltd Arunachal Pradesh
08.2007 - 01.2011
- Managed the operation, repair, and maintenance of diverse equipment, plants, and machinery, ensured ISO documentation and equipment-related formats, managed procurement processes for spares
Service Engineer
Titan Engineers (Division of Mitsui Mike, Japan)
08.2006 - 06.2007
- Operated and maintained ROAD HEADER and DE-DUST UNITS, provided technical feedback, participated in inventory planning and strategic procurement of spare parts
Service Engineer
Larsen and Toubro Ltd ECC Division
01.2006 - 08.2006
- Performed repair, maintenance, and troubleshooting duties on JCB-manufactured backhoe loaders, managed warranty claims and documentation
HSE Engineer (Mech.)
Kalinga Automobiles Pvt. Ltd
01.2004 - 12.2005
Education
High School Diploma -
NILACHAL POLYTECHNIC
04.2001 -
Skills
Competitive Analysis
Pipeline Management
Client Consultations
Business Development
Project Management
Customer Service
Strategic Planning
Operations Management
Key Result Area
- Strategic Planning: Proficient in formulating and implementing after-market business strategies, contributing significantly to business growth, and achieving revenue and profitability targets.
- Leadership: Proactive leadership and planning with expertise in strategic planning and market planning within the aftersales market.
- Trend Recognition: Expertise in identifying and swiftly adopting emerging industry trends and addressing industry requirements to achieve organizational objectives.
- Customer-Centric: Competence in providing effective solutions tailored to customer needs, with a focus on enhancing customer satisfaction, fostering loyalty, and driving repeat and referral business.
- Excellence And Recognition: Proven track record of delivering exceptional results, evidenced by various awards and certificates throughout my career.
- Communication And Problem-Solving: Exceptional communication skills, both written and oral, coupled with strong problem-solving abilities.
- Technical Expertise: Hands-on experience in the installation, erection, troubleshooting, operation, maintenance, and service support of leading-brand crushing & screening equipment.
Awards
Recognized with the prestigious TIL STAR award twice, in 2014 and 2018, at TIL Ltd for outstanding performance and dedication.
Training
- Completed comprehensive training on the hydraulic circuit of JCB 3D equipment.
- Successfully completed training on the operation and maintenance of Mitsui Mike's SLB 300S Road Header and DE-DUST UNIT under MMCL.
- Participated in the Supervisor Development Program at L&T, ECC Division, focusing on leadership and management skills.
- Underwent specialized training in safety procedures for construction work and road safety at L&T, ECC Division.
- Acquired advanced knowledge and skills in the general troubleshooting and maintenance of C13, C9, and C6.6 CAT engines through training provided by TIPL (Toromont Industries Ltd.).
- Gained expertise in SBS 33/44 Cone equipment through training conducted by TIL Ltd.
Timeline
Manager of Business Development and After Sales
Earl India Pvt Ltd
02.2024 - Current
Deputy Manager (Service)
TIL Ltd (EPS)
07.2011 - 04.2019
Project Engineer (Mech.)
Oriental Structural Engineers Pvt. Ltd.
01.2011 - 06.2011
Sr. Mechanical Engineer
Larsen and Toubro Ltd Arunachal Pradesh
08.2007 - 01.2011
Service Engineer
Titan Engineers (Division of Mitsui Mike, Japan)
08.2006 - 06.2007
Service Engineer
Larsen and Toubro Ltd ECC Division
01.2006 - 08.2006
HSE Engineer (Mech.)
Kalinga Automobiles Pvt. Ltd
01.2004 - 12.2005
High School Diploma -
NILACHAL POLYTECHNIC
04.2001 -
Manager-Service/After Market
Etrack Crushers Pvt Ltd (A Keestrack Group Company)
5 2019 - 01.2024