SANGRAM SUBUDHI
BANGALORE
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Building and maintaining relationships with diverse range of clients. Worked for Happay (CRED) for 1.6 years as Senior Operation Executive. Working as Relationship Manager for WeRize.
Overview
2
2
years of professional experience
Work History
Relationship Manager
WeRize
06.2023 - Current
- Communicated regularly with clients to understand needs, evaluate current product use and sale new products.
- Taking update from clients regarding the files for providing loans to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
- Working on LeadSquared dashboard for updates and moving the loan cases of customers.
Senior Operation Executive
HAPPAY, CRED
11.2021 - 05.2023
- Handled email support and calling support
- Handled FRM (Fraud Risk management) on VISA portal and Master Card Portal
- Worked on Invoice Portal for the client’s transactions
- Worked on Travel portal for client’s travel requests
- Connected with clients for their queries regarding to Expense Portal Management
- Taking requirements from clients for the integration on Happay portal
- ACHIVEMENTS
- Leading the floor on weekends to manage the support process and maintained the Service Level
- Received quarterly award for best performer in Operation
- Managed employees to maximize productivity while training staff on best practices and protocols
- Established performance goals for department and provided methods for reaching milestones.
Education
BACHELOR OF TECHNOLOGY Electrical - Electronics and Communications Engineering
Institute of Technical Education and Research
SCIENCE -
Prabhujee English Medium School
DATE OF BIRTH -
St. Xavier's High School
Skills
- Policy and procedure development
- Performance Review
- Customer and client support
- Handling API integration and requirements as per the client
- FRM (Fraud Risk Management) on VISA Portal and Master Card Portal
- MS Office (Excel, Powerpoint, MS Word)
- Freshdesk
- JIRA
- Relationship Building and Management
- Schedule Management
Timeline
Relationship Manager
WeRize
06.2023 - Current
Senior Operation Executive
HAPPAY, CRED
11.2021 - 05.2023
BACHELOR OF TECHNOLOGY Electrical - Electronics and Communications Engineering
Institute of Technical Education and Research
SCIENCE -
Prabhujee English Medium School
DATE OF BIRTH -
St. Xavier's High School
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