Summary
Overview
Work History
Education
Skills
Certification
Languages
Technical Proficiency
Personal Information
Awards Recognition
Timeline
Generic

Sangram Thorat

Pune

Summary

Strategic Operations Leader with 12+ years of experience in healthcare operations, finance, and customer service. Proven expertise in leading cross-functional teams, managing large-scale client transitions, and ensuring compliance with healthcare regulations (HIPAA, ICD, CPT). Adept at implementing process enhancements, optimizing KPIs, and driving continuous improvement across global delivery models. Recognized for aligning operational performance with strategic goals and fostering high-performing team cultures.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Team Lead

Cotiviti India Pvt. Ltd.
12.2017 - Current
  • Successfully led end-to-end client transitions, ensuring smooth knowledge transfer and process stabilization across onsite/offshore teams.
  • Managed healthcare operations in line with HIPAA, ICD, and CPT standards, maintaining >98% quality and SLA adherence.
  • Drove process digitization and lean practices, enhancing efficiency and reducing manual effort.
  • Built and mentored a team of 30+, focusing on performance tracking, coaching, and employee engagement.
  • Presented operational insights and reviews to senior leadership and clients, driving continuous service improvements.
  • Acted as a key liaison between clients and delivery teams, aligning operations with strategic objectives.

Senior Audit Specialist

Yardi Software India Pvt. Ltd.
06.2015 - 06.2017
  • Delivered accurate financial reports, budgeting forecasts, and variance analysis for global clients.
  • Authored SOPs and worked with stakeholders to ensure efficient transitions and control adherence.
  • Ensured SLA compliance in financial transactions and maintained quality benchmarks.
  • Mentored junior team members and resolved system-related operational issues.

Senior Associate – United Airlines Process

Wipro Pvt. Ltd.
12.2010 - 04.2012
  • Handled international travel reservations and customer support, resolving queries and escalations.
  • Provided process training and floor support to enhance service delivery and communication effectiveness.

Education

BBA - First Class

Sikkim Manipal University
Pune

Commercial Pilot Licence (CPL) - Multi-Engine Land

FAA (USA/Canada)
Atlanta, Georgia USA

Skills

  • Healthcare Operations & Regulatory Compliance
  • Client Onboarding & Stakeholder Management
  • KPI/SLA Governance & Performance Monitoring
  • Team Leadership, Coaching & Mentoring
  • SOP Development & Process Improvement
  • Operational Risk & Quality Assurance
  • Budgeting, Forecasting & Financial Controls
  • Strategic Communication & Executive Reporting
  • Data Analytics & Visualization (Power BI, Tableau, Google Analytics)
  • Microsoft Suite (Excel, Word, PowerPoint)
  • Project Management & Task Delegation
  • Customer Service & Inventory Control
  • Program Development & Team Building
  • Jira & Dashboard Reporting Tools

Certification

Google Analytics Certification, 139219294, Valid Until - 04/01/26

Languages

English
Hindi
Marathi

Technical Proficiency

Microsoft Excel, Power BI (Trained), Tableau, Google Analytics, FACET, BLUES, Premier Pricing, CMS, Microsoft Word, PowerPoint, Jira (Basic), SLA tracking systems, real-time analytics frameworks

Personal Information

Date of Birth: 10/10/87

Languages: English, Marathi & Hindi

Address: D1204, The Leaf Society, Behind ISCON Temple, Pune 411 048

Awards Recognition

Cotiviti Presidential Award, Awarded for outstanding leadership and execution of client transitions and operational excellence across critical functions.

Timeline

Senior Team Lead

Cotiviti India Pvt. Ltd.
12.2017 - Current

Senior Audit Specialist

Yardi Software India Pvt. Ltd.
06.2015 - 06.2017

Senior Associate – United Airlines Process

Wipro Pvt. Ltd.
12.2010 - 04.2012

BBA - First Class

Sikkim Manipal University

Commercial Pilot Licence (CPL) - Multi-Engine Land

FAA (USA/Canada)

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