JYOTHI LOHIYA
Senior Team Lead, Business Operations
Bengaluru,KA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
SENIOR TEAM LEAD
CERNER HEALTHCARE SOLUTIONS
Bengaluru, KA
01.2019 - Current
- Analyzed and enhanced process workflow which reduced operational costs by ~35%.
- Engaged and collaborated with automation and data intelligence teams to fully automate manual process and incorporated contributed file status which led to 100% client satisfaction.
- Designed different Kanban board for project to measure team performance, cycle time and productivity.
- Planned product roadmap of Integration solution for data status monitoring to track real time file arrival and delay in processing days that increased efficiency by 48 hours.
- Expertise in stakeholder communication proving results to scale clients from 50 to 110.
- Worked with Data Intelligence team to incorporate Machine Learning models to forecast delay in files which helped in 100% FTE Utilization.
- Facilitate daily scrums and retrospective meetings to go over project.
- Designed Process flow, SOP, RACI matrix for different projects.
- Initiated automation and drafted different templates within BMC Remedy tool to ease client communication which helped us in increasing Productivity, Quality and Responsiveness (PQR ) metric by 50.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
SENIOR INTERFACE ENGINEER
CERNER HEALTHCARE SOLUTIONS
Bengaluru, KA
10.2015 - 12.2018
- Defined project plans by liaising between clients and internal cross-functional teams like data validation, data integration and data status quality to deliver project on time.
- Designed various interfaces for easy data loading across clients.
- Involved in writing requirements for interfaces.
- Streamlined application development of APIs and testing processes, thereby, reducing client billing costs by 10.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
SR. SOFTWARE ASSOCIATE
DELL INTERNATIONAL SERVICES
Bengaluru, KA
07.2013 - 09.2015
- QRM Expansion Project - This project was a migration project where there was a need to build different ETL workflows to load data into the target databases using Informatica PowerCenter tool.
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
B.E - COMPUTER SCIENCE
DAYANANDA SAGAR COLLEGE oF ENGINEERING
Bengaluru, KA 01.2009 - 01.2013
PUC - SCIENCE
MES COLLEGE oF SCIENCE, COMMERCE
Bengaluru, KA 01.2007 - 01.2009
Skills
Performance improvement
Tableau Reporting tool
Mapforce ETL Tool
Overseas client communications
SRM (incident management) using Remedy
Hadoop Distributed File Systems(HDFS) , HUE
JQL
Kanban models
Healthcare concepts like Claim Lifecycle, EDI 837 mappings
People management concepts like Professional Development Plan, Goal settings
Additional Information
- Team won "Best Internal Team Project " award under my leadership.
- Awarded with a title “BRAVO” for extensive contribution towards project planning and risk management.
- Won several NOTT and Best Performer awards at Cerner Corporation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
SENIOR TEAM LEAD
CERNER HEALTHCARE SOLUTIONS
01.2019 - Current
SENIOR INTERFACE ENGINEER
CERNER HEALTHCARE SOLUTIONS
10.2015 - 12.2018
SR. SOFTWARE ASSOCIATE
DELL INTERNATIONAL SERVICES
07.2013 - 09.2015
B.E - COMPUTER SCIENCE
DAYANANDA SAGAR COLLEGE oF ENGINEERING
01.2009 - 01.2013
PUC - SCIENCE
MES COLLEGE oF SCIENCE, COMMERCE
01.2007 - 01.2009