Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Timeline
Generic
Mohmed Zafar

Mohmed Zafar

Project Lead
Secunderabad HYDERABAD

Summary

My goal is to become associated with a company where I can utilize my skills and my 4 years and 8 months of experience, and gain further experience while enhancing the company’s productivity and reputation.

Overview

5
5
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
2
2
Languages

Work History

Senior Team Lead

Centific(formerly Pactera Edge)
Hyderabad
04.2020 - Current
  • Pactera edge (Centific)
  • Handling 5 Team Leads, with a head count of over 70 Graders
  • Daily Responsibility:
  • Daily Huddle with team
  • Daily monitoring of productivity
  • Monitoring Attendance
  • Monitoring trackers (Login/Logout, Output, etc...)
  • Monitoring Shift notes
  • Productivity Count - Self (Completing the assigned counts on a daily basis) Weekly Responsibility:
  • Monitor/ Approving Time sheet & GreytHR
  • Facilitate Bi-Weekly refresher session
  • Taking L1 Interviews
  • Monthly Responsibility:
  • Monthly one - one connect with leads
  • Monthly Score Card
  • Payroll roaster
  • Completing Mandatory Trainings
  • Conducting Fun @ Work

Team Lead

Centific(formerly Pactera Edge)
Hyderabad
  • Daily Responsibility:
  • Daily Huddle with graders Monitoring the team on production and logins
  • Updating the tracker
  • Conducting Daily Huddle
  • Monitoring 7hrs Activity
  • Shift Notes
  • Productivity Count - Self (Completing the assigned counts on a daily basis) Conflict review
  • Domain Joining
  • Weekly Responsibility:
  • Monitor/ Approving Time sheet & GreytHR
  • Conflicts Review with the graders
  • Conducting Shadow Session for High Risk score graders
  • Monthly Responsibility:
  • Completing Mandatory Trainings
  • Monthly Score Card
  • Monthly one - one connect with graders

Jr Data Service Engineer

Centific(formerly Pactera Edge)
Hyderabad
  • Need to make sure Customer Security, and Privacy of Data
  • Identifying the malicious, spamy content and giving my verdict on it and blocking the malicious mails URL.

Customer Relationship Officer(L1 Advisor)

Hinduja Global Solutions
02.2019 - 04.2020
  • Accomplishments:
  • Handling customer of post-paid international support
  • Handling escalations call for billing and churn related
  • Resolve customer’s issues via the telephone, email Key
  • Accomplishments:
  • Troubleshoot and engage with engineering on customer reported issues
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting o Regular follow ups with customers with recommendations, updates andaction plans o Leverage internal technical expertise, including peers, mentors,knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues

Education

BCA(Bachelor's - Computer Application, Computer Skills

Gulbarga University

PUC(Inter) - Commerce

MCJC collage
Kalaburgi
07.2009 - 07.2012

Junior High Education

Swamy Vivekanand School
Kalaburgi
06.1996 - 07.2009

Skills

HTMLundefined

Additional Information

  • INTERESTS Playing Cricket Carrom Mobile Games Rooting Smartphones ACHIEVEMENTS & AWARDS , Working in HGS i have earned star performer award for the month.(HGS) Team Excellence Award.(Pactera Edge) Star Performers Award.(Pactera Edge)

Accomplishments

  • Documented and resolved Team quality issue, which led to Client appreciation and a team excellence award.
  • Collaborated with team of 70 members including 5 Leads in the development of A microsoft confidential project.
  • Achieved an internal appreciation by introducing power bi report which will help team and higer management to track employees daily activities and targets.
  • Used Microsoft Excel to develop Target, KPI, and SLA tracking spreadsheets.
  • Supervised team of 70 project members, including 5 Team Leads.

Certification

The Complete Regular Expressions (Regex) Course For Beginners(Certificate no: UC-1308abbd-b45d-4d02-9f2a-Dafdb0553055)

Timeline

Data Analysis in Power BI with ChatGPT(Certificate no: UC-cc79B08c-35d3-47e2-965c-d5e09233400b Certificate url: ude.my/UC-cc79806c-35d3-47e2-965c-d5e09233400b Reference Number. 0004)

09-2023

Master Excel Pivot Tables - Excel 365 and Excel 2019(Certificate no: UC-dfb7600d-2956-4d5f-9c9-116584ae53B4 Certificate url: ude.my/UC-dfb7600d-2956-4d5f-9ac9-116584ae5384 Reference Number: 0004)

09-2023

Excel:Data cleaning and analysis techniques(Certificate no: UC-210c8424-baa5-4cc5-b6Be-4320bf7c4c45 Certificate url: ude.my/UC-210c8424-baa5-1cc5-b688-4320bf7c4045 Reference Number: 0004)

09-2023

Security Awareness Training, Internet Security for Employees(Certificate no: UC-1010c225-1468-4961-9375-3082e780321c Certificate urt: ude.my/UC-1010c225-1468-49b1-9375-3082e780321c Reference Number: 0004)

03-2022

The Complete Regular Expressions (Regex) Course For Beginners(Certificate no: UC-1308abbd-b45d-4d02-9f2a-Dafdb0553055)

02-2022

PowerBI Zero to Hero(Certificate no: UC-180fed7c-a9eb-4c3a-8243-=84c54d5072a Certificate uri: ude. my/UC-180fed7c-a9eb-4c3a-8243-e84c54d5072a Reference Number: 0004)

02-2022

Senior Team Lead

Centific(formerly Pactera Edge)
04.2020 - Current

Customer Relationship Officer(L1 Advisor)

Hinduja Global Solutions
02.2019 - 04.2020

PUC(Inter) - Commerce

MCJC collage
07.2009 - 07.2012

Junior High Education

Swamy Vivekanand School
06.1996 - 07.2009

Team Lead

Centific(formerly Pactera Edge)

Jr Data Service Engineer

Centific(formerly Pactera Edge)

BCA(Bachelor's - Computer Application, Computer Skills

Gulbarga University

Similar Profiles

CREATE PROFILE
Mohmed ZafarProject Lead