Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Certification
Timeline
Generic
Mohmed Zafar

Mohmed Zafar

Project Lead
Secunderabad HYDERABAD

Summary

My goal is to become associated with a company where I can utilize my skills and my 6 years and 8 months of experience, and gain further experience while enhancing the company’s productivity and reputation.

Profile

E-mail Categorization and Analysis: Successfully classified and analvzed emails URLs, and domains, contributing to the development of a comprehensive classification data set for Microsoft's machine learning program. Email Analysis for Microsoft Users: Analvzed and investigated emails reported by retail and enterprise users and consumer user of Microsoft 0365, effectively identifving and addressing potential spam or malicious content Malicious Domain and URL Blocking: Proactively identified and blockec malicious domains and URLs found in emails, leveraging research skills to gather relevant details such as IP addresses and reporting them in KE Studio. Sandboxing and Threat Analvsis: Utilized sandboxes to analvze suspicious email URLs and attachments, helping to identify potentia security threats and take appropriate measures to mitiaate risks. Quality Assurance and Team Mentorship: Reviewed and ensured the accuracy of spam email submissions from team members, offering guidance and mentoring on any new S changes discussed in team meetinas to
enhance overall performance and effectiveness.

Overview

7
7
years of professional experience
16
16
years of post-secondary education
6
6
Certificates
2
2
Languages

Work History

Senior Team Lead

Centific(formerly Pactera Edge)
Hyderabad
04.2020 - Current
  • Pactera edge (Centific)
  • Handling 5 Team Leads, with a head count of over 70 Graders
  • Daily Responsibility:
  • Daily Huddle with team
  • Daily monitoring of productivity
  • Monitoring Attendance
  • Monitoring trackers (Login/Logout, Output, etc...)
  • Monitoring Shift notes
  • Productivity Count - Self (Completing the assigned counts on a daily basis) Weekly Responsibility:
  • Monitor/ Approving Time sheet & GreytHR
  • Facilitate Bi-Weekly refresher session
  • Taking L1 Interviews
  • Monthly Responsibility:
  • Monthly one - one connect with leads
  • Monthly Score Card
  • Payroll roaster
  • Completing Mandatory Trainings
  • Conducting Fun @ Work

Jr Data Service Engineer

Centific(formerly Pactera Edge)
Hyderabad
  • Need to make sure Customer Security, and Privacy of Data
  • Identifying the malicious, spamy content and giving my verdict on it and blocking the malicious mails URL.

Team Lead

Centific(formerly Pactera Edge)
Hyderabad
  • Daily Responsibility:
  • Daily Huddle with graders Monitoring the team on production and logins
  • Updating the tracker
  • Conducting Daily Huddle
  • Monitoring 7hrs Activity
  • Shift Notes
  • Productivity Count - Self (Completing the assigned counts on a daily basis) Conflict review
  • Domain Joining
  • Weekly Responsibility:
  • Monitor/ Approving Time sheet & GreytHR
  • Conflicts Review with the graders
  • Conducting Shadow Session for High Risk score graders
  • Monthly Responsibility:
  • Completing Mandatory Trainings
  • Monthly Score Card
  • Monthly one - one connect with graders

Customer Relationship Officer(L1 Advisor)

Hinduja Global Solutions
02.2019 - 04.2020
  • Accomplishments:
  • Handling customer of post-paid international support
  • Handling escalations call for billing and churn related
  • Resolve customer’s issues via the telephone, email Key
  • Accomplishments:
  • Troubleshoot and engage with engineering on customer reported issues
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting o Regular follow ups with customers with recommendations, updates andaction plans o Leverage internal technical expertise, including peers, mentors,knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues

Education

BCA(Bachelor's - Computer Application, Computer Skills

Gulbarga University

PUC(Inter) - Commerce

MCJC collage
Kalaburgi
07.2009 - 07.2012

Junior High Education

Swamy Vivekanand School
Kalaburgi
06.1996 - 07.2009

Skills

Power Bi

Additional Information

  • INTERESTS Playing Cricket Carrom Mobile Games Rooting Smartphones ACHIEVEMENTS & AWARDS , Working in HGS i have earned star performer award for the month.(HGS) Team Excellence Award.(Pactera Edge) Star Performers Award.(Pactera Edge)

Accomplishments

  • Documented and resolved Team quality issue, which led to Client appreciation and a team excellence award.
  • Collaborated with team of 70 members including 5 Leads in the development of A microsoft confidential project.
  • Achieved an internal appreciation by introducing power bi report which will help team and higer management to track employees daily activities and targets.
  • Used Microsoft Excel to develop Target, KPI, and SLA tracking spreadsheets.
  • Supervised team of 70 project members, including 5 Team Leads.

Certification

The Complete Regular Expressions (Regex) Course For Beginners(Certificate no: UC-1308abbd-b45d-4d02-9f2a-Dafdb0553055)

Timeline

Data Analysis in Power BI with ChatGPT(Certificate no: UC-cc79B08c-35d3-47e2-965c-d5e09233400b Certificate url: ude.my/UC-cc79806c-35d3-47e2-965c-d5e09233400b Reference Number. 0004)

09-2023

Master Excel Pivot Tables - Excel 365 and Excel 2019(Certificate no: UC-dfb7600d-2956-4d5f-9c9-116584ae53B4 Certificate url: ude.my/UC-dfb7600d-2956-4d5f-9ac9-116584ae5384 Reference Number: 0004)

09-2023

Excel:Data cleaning and analysis techniques(Certificate no: UC-210c8424-baa5-4cc5-b6Be-4320bf7c4c45 Certificate url: ude.my/UC-210c8424-baa5-1cc5-b688-4320bf7c4045 Reference Number: 0004)

09-2023

Security Awareness Training, Internet Security for Employees(Certificate no: UC-1010c225-1468-4961-9375-3082e780321c Certificate urt: ude.my/UC-1010c225-1468-49b1-9375-3082e780321c Reference Number: 0004)

03-2022

The Complete Regular Expressions (Regex) Course For Beginners(Certificate no: UC-1308abbd-b45d-4d02-9f2a-Dafdb0553055)

02-2022

PowerBI Zero to Hero(Certificate no: UC-180fed7c-a9eb-4c3a-8243-=84c54d5072a Certificate uri: ude. my/UC-180fed7c-a9eb-4c3a-8243-e84c54d5072a Reference Number: 0004)

02-2022

Senior Team Lead

Centific(formerly Pactera Edge)
04.2020 - Current

Customer Relationship Officer(L1 Advisor)

Hinduja Global Solutions
02.2019 - 04.2020

PUC(Inter) - Commerce

MCJC collage
07.2009 - 07.2012

Junior High Education

Swamy Vivekanand School
06.1996 - 07.2009

BCA(Bachelor's - Computer Application, Computer Skills

Gulbarga University

Jr Data Service Engineer

Centific(formerly Pactera Edge)

Team Lead

Centific(formerly Pactera Edge)
Mohmed ZafarProject Lead