Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SANGRAM KESHARI PANDA

Bengaluru

Summary

Dynamic Network Engineer with over 3 years at Ikontel Solutions, excelling in network configuration and troubleshooting. Proven ability to enhance system performance through proactive server monitoring and effective problem resolution. Strong expertise in LAN switching technologies combined with exceptional customer service skills, ensuring seamless operations and high user satisfaction.

Overview

3
3
years of professional experience

Work History

Network Engineer

Ikontel Sollutions
05.2020 - 01.2022
  • Server Monitoring & Maintenance: Over 3 years of experience monitoring enterprise servers, checking the health and status of physical servers, identifying potential issues, managing VPN services for secure remote access, and preparing detailed server status reports to ensure optimal system performance and uptime.
  • Network & System Configuration: Proficient in configuring network switches, including VLAN setup and port management, as well as installing and configuring operating systems (Windows/Linux) on new devices for smooth deployment.
  • Infrastructure Support & Troubleshooting: Actively involved in routine server maintenance, hardware setup, troubleshooting technical issues, and ensuring all installations comply with IT protocols and organizational standards.

Technical Support Engineer

Novellogic Systems
08.2018 - 05.2020
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

Bachelor of Technology - Electrical And Electronics Engineering

Roland Institute of Technology
Brahmapur, India
03-2018

Diploma - Electrical Engineering

Gandhi Pollytechnic
Brahmapur, India
04-2013

No Degree - HSC

Medical Campus
Brahmapur, India
04-2010

Skills

  • Network configuration
  • LAN switching technologies
  • Layer-2/3 protocols
  • IP addressing and subnetting
  • Network Troubleshooting Abilities

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Odia
Advanced (C1)

Timeline

Network Engineer

Ikontel Sollutions
05.2020 - 01.2022

Technical Support Engineer

Novellogic Systems
08.2018 - 05.2020

Bachelor of Technology - Electrical And Electronics Engineering

Roland Institute of Technology

Diploma - Electrical Engineering

Gandhi Pollytechnic

No Degree - HSC

Medical Campus

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