Sanhita Paik
KOLKATA
Summary
Results-driven Operations Lead with expertise in business process re-engineering and quality assurance. Proven track record of optimizing processes and implementing pilot programs that drive sustainable growth. Notable achievements include significant enhancements in service levels and successful portfolio expansion, supported by strong analytical and interpersonal skills. Aiming to leverage this experience to foster continuous improvement initiatives in a dynamic organization.
Overview
2
2
years of professional experience
Work History
Operations Lead
Apna
Bangalore
04.2024 - 11.2024
- To work on the business process re-baseline and process merger pilot programs and POC validations.
- To build and maintain trustworthy relations with larger portfolios and ensuring growth & sustaining long time business.
- Expand business with existing portfolios, by resolving their queries and proposing solutions that meet their expectations & Objectives.
- Preparing & maintaining regular progress reports for internal & external stakeholders for better number visibility, using key account metrics.
- Monitoring team productivity for day-to-day business outcomes, ensuring service level TAT maintenance and activation boost.
Operations Team Lead
Apna
Bangalore
08.2022 - 03.2024
- Development of business architecture using requirements such as scope, process, alternatives and risks.
- In-depth analysis of the process management, pipelines, and prioritization of the tasks, as per the business need. Co-ordination with the technical developers and business heads for the implementation of the changes.
- To create solution approach documents, business requirement documents, RCA, and various SOD,EOD, archival and audit reports.
- Controlled review of the business requirements and processes through document analysis, interviews, and workflow analysis.
- TAT analysis and SLA breach analysis of the incidents.
- Identify and reconcile errors in job posting and activation data, to ensure accurate business module development.
- To streamline lead conversion, backlog data assignments and enhance the activation within the set SLA.
Education
MBA - Marketing
ITM Business School
Mumbai07-2022
BBA -
Heritage Academy
Kolkata07-2019
WBCHSE - Commerce
Gokhale Memorial Girls School
Kolkata03-2016
Skills
- Business process re-engineering
- Process optimization
- MS Office
- Oracle SQL
- MS Vision
- Service First
- Jira
Timeline
Operations Lead
Apna
04.2024 - 11.2024
Operations Team Lead
Apna
08.2022 - 03.2024
MBA - Marketing
ITM Business School
BBA -
Heritage Academy
WBCHSE - Commerce
Gokhale Memorial Girls School
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