Karuna Vilas
Talent Acquisition Operations Manager
Hyderabad
Summary
Dynamic Talent Acquisition Operations Manager with HSBC, skilled in operations management and problem-solving. Proven track record in enhancing process efficiency and audit readiness, while fostering a high-performance culture. Adept at data analysis and stakeholder management, driving impactful improvements in service delivery and customer satisfaction.
Overview
18
18
years of professional experience
4
4
Certificates
Work History
Talent Acquisition Operations Manager - QA Lead
HSBC Electronic Data Processing
09.2023 - Current
- HR Operations Management: Complete end to end onboarding process knwoledge, ensuring seamless integration of new talent.
- Resource and Queue Management: Effectively oversee business queues and develop resource plans to address fluctuations in operational volumes for auditing.
- Process Communication: Maintain regular communication with the business, providing timely updates on process status and progress.
- Continuous Improvement: Apply a robust understanding of continuous improvement methodologies to drive process enhancements and operational efficiency.
- Audit Readiness: Support both internal and external audits as required, ensuring all processes remain audit-ready and compliant.
- People and Stakeholder Management: Lead and develop teams, manage stakeholder relationships, and oversee end-to-end process management.
- Migration and Reporting: Accurately report on migrations, including documentation of agreements, processes, FTE allocation, and budget considerations.
- Regulatory Compliance: Ensure strict adherence to regulatory policies and local legal requirements all all SOP's.
- NPS Analysis: Conducted monthly data analysis to identify actionable insights for process improvement with respect to the Net Promoter scores.
- Data Analysis and Reporting: Utilise advanced Excel skills to prepare comprehensive reports and present findings to the business, and prepare performanc resports and dashboards.
- Performance Optimisation: Analyse data to inform decisions that enhance service level agreements (SLAs), quality standards, and team performance.
- Presentation Skills: Leverage PowerPoint to create impactful presentations for various business audiences.
- Storytelling: Effectively communicate team and process achievements to stakeholders through compelling storytelling techniques.
- Performance Management: Exhibit strong knowledge of performance management processes, fostering a high-performance culture within your team.
Supplier Management Utility - Asistant Manager
HSBC Electronic Data Processing
01.2022 - 09.2023
- Raised purchase orders on behalf of stakeholders, ensuring timely and accurate processing.
- Manage the receipting of goods and services, and approve invoices in Fusion for designated business areas.
- Validate all invoice files received for the SG, UK and Hong Kong regions, maintaining compliance and accuracy.
- Proactively identify, escalate, and resolve supplier issues through effective communication via calls and emails.
- Address and resolve queries related to HR operations in the SG, UK and Hong Kong regions.
- Stakeholder management, including Finance, Business Managers, the COO team, Procurement, and Cost Management.
- Worked with IT team to develop smart forms for all Suppliers.
Collections Agent
HSBC Electronic Data Processing
11.2007 - 06.2016
- Responsible for collecting payments on unsecured lending products, including bank overdrafts, personal loans, and credit cards, where customers have exceeded their limits or missed scheduled payments.
- Provided tailored advice and conducted thorough assessments of customers’ financial circumstances to establish suitable repayment arrangements across credit cards, loans, and current accounts.
- Supported customers in managing their finances more effectively, consistently achieving mutually beneficial outcomes for both the organisation and its clients.
- Managed the recovery of car loan payments that entered collections due to missed instalments within the US customer base.
- Proactively traced and updated contact information for customers who had become uncontactable, ensuring accounts were reactivated in the collections workflow.
- Utilised reference checks, outbound calls to previously used numbers, and reputable online tracing tools to successfully locate and re-engage customers.
Education
MBA - Human Resources Management
Sai-Sudhir PG College ECIL
Hyderabad, India 04.2001 -
Bachelor of Commerce - Commerce
Sai-Sudhir Degree College ECIL
Hyderabad, India 04.2001 -
Skills
MS office
Process improvement
Operational efficiency
Performance reporting, Data Analysis
Decision-making
Workflow optimization
Work flow planning
Vendor sourcing
Invoice processing
Regulatory compliance
Business process re-engineering
Problem-solving
Accomplishments
Consistently received positive customer feedback for delivering exceptional service, including tailoring payment plans to individual circumstances and providing guidance to help customers better manage their finances.
Recognised with multiple accolades such as “Top Performer” and “Best PMI Score” across various business processes, reflecting a strong commitment to excellence.
Proactively shared best practices and personal insights with colleagues to ensure alignment and facilitate a smooth transition during procedural changes.
Commended for upholding the highest standards of compliance and quality in all deliverables.
Represented HSBC at Pinkathon, supporting women’s causes and promoting corporate social responsibility.
Actively participated in Rewards and Recognition initiatives, including dance performances, volunteering, event organisation, and arranging team-building activities such as lunches, potlucks, and motivational contests.
Volunteered in HSBC blood donation drives and engaged in various CRS events, fostering a collaborative and inclusive workplace culture.
Certification
Certified Corporate Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Timeline
Artificial Intelligence
03-2026
Power BI
02-2026
Six Sigma - Yellow Belt Certified
01-2024
Talent Acquisition Operations Manager - QA Lead
HSBC Electronic Data Processing
09.2023 - Current
Supplier Management Utility - Asistant Manager
HSBC Electronic Data Processing
01.2022 - 09.2023
Certified Corporate Trainer
01-2014
Collections Agent
HSBC Electronic Data Processing
11.2007 - 06.2016
MBA - Human Resources Management
Sai-Sudhir PG College ECIL
04.2001 -
Bachelor of Commerce - Commerce
Sai-Sudhir Degree College ECIL
04.2001 -