Mohammed Naveed
Summary
Experienced and dedicated F&B service professional with a proven track record in delivering outstanding customer service at Royalton Hotel. Skilled in efficient order management and maintaining a clean and welcoming dining environment. Recognized for exceptional multitasking abilities, attention to detail, and effective upselling techniques that contribute to increased sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
F&B Service
Royalton Hotels
Hyderabad
06.2021 - 05.2024
- My role involved taking and processing orders efficiently, coordinating with kitchen and bar staff to guarantee timely delivery.
- I was responsible for providing exceptional customer service, ensuring guests had a memorable dining experience.
- My attention to detail ensured that tables were set up properly and that dining area was always clean and welcoming
- I often suggested menu items to guests and informed them about special offers, which contributed to increased sales.
- I helped plan and run events and made sure all guests needs were met.
- I trained new staff, helping them get up to speed with our procedures and standards.
- I always followed health and safety rules and stuck to hotel policies.
- Additionally, I played a part in monitoring and addressing customer feedback to continuously improve our service standards.
Education
Diploma in Hotel Management -
International Council of Education & Technology
Hyderabad, INDIA05-2020
Skills
- Customer Service
- Beverage knowledge
- Menu knowledge
- Reservation Management
- Hygiene standards
- Order Management
- Multitasking
- Customer Feedback Management
Accomplishments
- Received highest ratings in guest feedback for outstanding service and hospitality.
Languages
English, Hindi, Urdu
First Language
Timeline
F&B Service
Royalton Hotels
06.2021 - 05.2024
Diploma in Hotel Management -
International Council of Education & Technology
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