Sanidev Vishwakarma

• Established the motor process with the team of 12 members
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitor all the Performance reports, sales reports all the productivity reports, and the quality reports.
• Provide Product training, Soft skill training, develop new rebuttals to resolve the customer queries, and train the advisors for the same. The second voice to the advisors just to help them to achieve their targets.
• Maintained database systems to track and analyze Sales and Claim data.
• Educated Team on organizational mission and goals to help employees achieve success.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Keep a competitive environment to build the energy in the team.
• Trained members to get expert in claims to resolve the queries and get the appreciation from the customer.

Additional Work

Rotostat Project in sales and Claims

• Handled Rotostat Business of Workmen Compensation (WC) policy, Motor Business and Contractor All Risk (CAR) Business.
• Handled their Workmen Compensation (WC) Claim.

Agents Channel

• Handled Agents to get Fire, Motor, Health and Travel Business.
• Handled their Health, Motor and Travel Claim.

Subject Matter Expert (SME) - Motor Insurance (March 2016 - July 2021)

• Handled a team on behalf of Team Leader
• Helped customers identify services/products that best suited their needs
• Engaged with customers to build rapport and loyalty.
• Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction.
• Participated proactively in all huddles and meetings
• Provided ongoing coaching to team members and new recruits
• Monitor all the Performance reports, sales reports all the productivity reports
• Consistently exceeded sales goals
• Efficiently and effectively identified and solved all problems that impacted direction of business.

Sr. Operation Executive - Term, Health and Motor (August 2021 - May 2023 )

• Maintain the SLA of 95% and above Every month.
• Co-ordinate with the Insurer for resolution of the customer's problem.
• Handling the claim process to provide proper resolution to the customer.
• Making dashboard for claim and operation data.
• Handled a team on behalf of Team Leader.
• Provided ongoing coaching to co-workers and new recruits.
• Generated reports detailing findings and recommendations.
• Achieve many appreciation from the customer and Insurer.

Motor Insurance

• Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
• Consistently Achieved sales goals
• Handling escalations over the call
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Increased customer satisfaction by resolving issues.
• Maintained energy and enthusiasm in fast-paced environment.

• Set up appointments with interested customers according to schedule availability.
• Achieved Incentives in sales targets on monthly basis.
• Handled a team on behalf of Team Leader