Sanidhya Rawat

Looking for an opportunity to work with an Organization that offers challenging assignments. My objective is to obtain a position that will expand my technical skills & provide better integration of engineering principles into the process.

• Date of Birth: 01/08/00
• Gender: Male
• Nationality: Indian
• Marital Status: Unmarried

• Hindi
• English

• Attending the tickets raised by users & giving solutions to them within the SLA time
• Troubleshooting the desktop related, software related, mail related issues through Remote Desktop.
• Configuring and troubleshooting Desktops, Laptops, Printers, Scanners and other peripherals.
• Configuring Mail in Office 365 pro plus & troubleshooting mail in MS Outlook 2003, 2007, 2010 & 2013 and Mozilla Thunderbird.
• Configuring VPN via Forticlient.
• User ID maintenance using AD DS Windows 2008, 2012 and AD Manager Plus & mail management by postfix admin.
• Troubleshooting LAN, Internet Issues, IP address assigning.
• Creating Matrix & updating it on daily activities.
• Exchange Activities & Troubleshooting Mail related problems.
• Installing the SAP & solving related issues.
• Update service desk regularly with status of attending & resolving the tickets assigned to the specific engineer with their respective service desk ID in a ticketing tool (IRMS). service now.
• Handle daily technical support activities on Desktop Support, Data Network & Server management.
• Provide investigation, diagnosis, resolution and recovery for Hardware/Software problems.
• Coordinating with the local vendor for hardware parts or replacement.
• Managing service requests, software installation, new computer setups, upgrades, etc.
• Maintaining computer peripherals devices like printers and resolve associated problems.
• Installing Anti-virus software and managing clients with up to date Updates.
• Knowledge on RDP, Team Viewer, Anydesk Quick assist and Remote assistance.
• Crimping straight through & crossover cables with RJ-45 connectors.
• Configuring Weighing scales & set them in a network for monitoring the data.
• Configuring data loggers.
• Look after the link issues & solve them accordingly by contacting the vendors.
• Maintaining a ticketing tool called IRMS and Service Now to close the completed calls.
• Contacting the AMC vendors to close the calls related to faulty assets.
• Execute proactive IT tasks, including secure data wiping for laptops and preparing assets for re-allocation.
• Performing Active Directory (AD) password resets and unlocking accounts.
• Perform daily health checks on Video Conference Rooms and Microsoft Teams Rooms (MTR) to ensure all audio-visual devices and Connections are working correctly.