Sanidhya Rawat

Looking for an opportunity to work with an Organization that offers challenging assignments. My objective is to obtain a position that will expand my technical skills & provide better integration of engineering principles into the process.

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

• Hindi
• English
• English
• Hindi

• Attending the tickets raised by users & giving solutions to them within the SLA time
• Troubleshooting the desktop related, software related, mail related issues through Remote Desktop.
• Configuring and troubleshooting Desktops, Laptops, Printers, Scanners and other peripherals.
• Configuring Mail in Office 365 pro plus & troubleshooting mail in MS Outlook 2003, 2007, 2010 & 2013 and Mozilla Thunderbird.
• Configuring VPN via Forticlient.
• User ID maintenance using AD DS Windows 2008, 2012 and AD Manager Plus & mail management by postfix admin.
• Troubleshooting LAN, Internet Issues, IP address assigning.
• Creating Matrix & updating it on daily activities.
• Exchange Activities & Troubleshooting Mail related problems.
• Installing the SAP & solving related issues.
• Update service desk regularly with status of attending & resolving the tickets assigned to the specific engineer with their respective service desk ID in a ticketing tool service now.
• Handle daily technical support activities on Desktop Support, Data Network & Server management.
• Provide investigation, diagnosis, resolution and recovery for Hardware/Software problems.
• Coordinating with the local vendor for hardware parts or replacement.
• Managing service requests, software installation, new computer setups, upgrades, etc.
• Maintaining computer peripherals devices like printers and resolve associated problems.
• Installing Anti-virus software and managing clients with up to date Updates.
• Knowledge on RDP, Team Viewer, Anydesk Quick assist and Remote assistance.
• Crimping straight through & crossover cables with RJ-45 connectors.
• Configuring Weighing scales & set them in a network for monitoring the data.
• Configuring data loggers.
• Look after the link issues & solve them accordingly by contacting the vendors.
• Maintaining a ticketing tool called IRMS and Service Now to close the completed calls.
• Contacting the AMC vendors to close the calls related to faulty assets.
• Execute proactive IT tasks, including secure data wiping for laptops and preparing assets for re-allocation.
• Performing Active Directory (AD) password resets and unlocking accounts.
• Perform daily health checks on Video Conference Rooms and Microsoft Teams Rooms (MTR) to ensure all audio-visual devices and Connections are working correctly.