Sanil Kochar
New Delhi
Summary
Dedicated and encouraging Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Hardworking employee with customer service, multitasking and time management abilities devoted and focused on delivering the best outcome in any given scenario.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Manager
Randstad India
Hyderabad
10.2023 - Current
- Analyzed data collected from various sources in order to identify trends or patterns related to customer satisfaction levels.
- Developed strategies for mitigating risks associated with current and upcoming projects.
- Collaborated with cross-functional teams to coordinate activities related to client management initiatives.
- Engaged and collaborated with employees to coordinate development, assessment and succession strategies.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Conducted regular performance appraisals for team members to evaluate their progress on projects.
- Promoted a culture of collaboration within the team.
- Fostered positive employee relationships through communication, training and development coaching.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Headlined 4 projects in first 8 months of tenure
Restaurateur (Entrepreneur)
Burgrill
New Delhi
07.2019 - 09.2023
- Successfully ran 2 Franchise model eateries in delhi under the chain name of Burgrill
- Developed and implemented effective marketing strategies to increase restaurant sales.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
Assistant Manager (Google Process)
Intelenet Global Services
04.2017 - 02.2019
- Accountable for smooth flow of operations
- Knowledge and Content Management
- Creating, analyzing and maintaining process related SOPs
- Risk Management
- To identify training / coaching needs of the team members and provide the same to the Manager
- Execute content projects focused on leveraging best practices, sourcing information assets required by client
- The business harvesting/collecting content, advising/evaluating acquired content, managing and optimizing content
- Work collaboratively with a global team in various geographies.
Team Leader Operations (Google Process)
Intelenet Global Services
08.2014 - 03.2017
- Initiating teamwork and mentoring skills Strong relationship and project management skills
- Analyze issues, develop solutions and effectively communicate recommendations Improve the quality, volume and relevance of content
- To develop deliverables and solutions for leadership that result in operationally effective business capabilities, work collaboratively with project team members, and provide support for operations
- Complete process documentation, communications, and reports required to support leadership.
Senior Quality Analyst (Google Process)
Serco
04.2014 - 08.2014
- Communicated between product owners and developers to clarify features
- Created test cases and automation scripts
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs
- Created and revised procedures, checklists and job aids to reduce errors
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Monitored KPIs to proactively address bottlenecks and quality issues.
Quality Analyst
Jabong.com
03.2012 - 04.2014
- Quality checks of products going live on website
- QC average products per day: 2500-3000 Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Analyzed quality and performance data to support operational decision-making
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards
- Collected and analyzed data and initiated improvements to increase security and performance
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
BBA - Business Administration and Management
JIMS, IP University
01.2012
High School Diploma -
Air Force Golden Jubilee Higher Secondary, CBSE
01-2010
Skills
- Encouraging Manager
- Analytical Problem Solver
- Team Building
- Motivating
- Customer Relations Aptitude
- Independent Decisions Making Skills
- Employee Engagement
- Project/ Operations Management
- Automation and Re-engineering
- Strategic Planning
- Product and Service knowledge
- Employee Performance Evaluation
- Microsoft Suit (Basic Excel, PowerPoint)
PERSONAL INFORMATION
- D.O.B- 4th July 1991
Timeline
Talent Acquisition Manager
Randstad India
10.2023 - Current
Restaurateur (Entrepreneur)
Burgrill
07.2019 - 09.2023
Assistant Manager (Google Process)
Intelenet Global Services
04.2017 - 02.2019
Team Leader Operations (Google Process)
Intelenet Global Services
08.2014 - 03.2017
Senior Quality Analyst (Google Process)
Serco
04.2014 - 08.2014
Quality Analyst
Jabong.com
03.2012 - 04.2014
BBA - Business Administration and Management
JIMS, IP University
High School Diploma -
Air Force Golden Jubilee Higher Secondary, CBSE
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