Sanjan Maurya
Service Engineer
Summary
Experienced Service Engineer skilled in building strong technical relationships with customers and collaborating with internal teams to identify and communicate tailored solutions for customer, business, and project requirements. Possessing a comprehensive knowledge base developed over three years of customer support experience, adept at efficiently generating support tickets using remote support tools.
Overview
3
3
years of professional experience
2040
2040
years of post-secondary education
2
2
Languages
Work History
Service Engineer
Q-Tech Scientific India Pvt. Ltd. (Nihon Kohden)
08.2022 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
Education
High School Diploma -
U . P . Board
04.2001 - 01.2010
Intermediate - PCM
U . P . Board
Graduation - Commerce
VBSPU
Post Graduation - Marketing & Sales Management
University of Allahabad
Board of Technical Education UP - Electronic Engineering
Dr BR Ambedkar Polytechnic
Ghazipur, India 1 04.2001 -
Skills
On-Site Service Experience
Medical Device Maintenance
Electronics Diagnostics
Calibration of Equipment Performance
Device Repair Expertise
Equipment Installation Expertise
Technical and diagnostic support
Routine Maintenance Procedures
Extra-Curricular Activities
One year work experience Samsung Service Care Software & Hardware Engineer Currently working in Q-Tech Scientific India Pvt. Ltd. (Nihon Kohden) In Lucknow-UP as a Service Engineer from 10/15/2022
Mobile Numbers
- +91-7380802222
- +91-9044112525
Personal Information
- Father's Name: Mr. Om Prakash Singh Kushwaha
- Mother's Name: Mrs. Bachna Devi
- Date of Birth: 07/05/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that all the information furnished by me in the resume is correct to best of my knowledge.
Timeline
Service Engineer
Q-Tech Scientific India Pvt. Ltd. (Nihon Kohden)
08.2022 - Current
High School Diploma -
U . P . Board
04.2001 - 01.2010
Board of Technical Education UP - Electronic Engineering
Dr BR Ambedkar Polytechnic
04.2001 -
Graduation - Commerce
VBSPU
Intermediate - PCM
U . P . Board
Post Graduation - Marketing & Sales Management
University of Allahabad