Sanjana B Rao
Bengaluru,TG
Summary
Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions.
Demonstrated strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Production Support Team Lead
Flipkart India Pvt Ltd
02.2020 - Current
- Provided technical and functional recommendations based on project requirements.
- Identified system issues and recommended changes to close system holes.
- Developed standard operating procedures for the team, improving overall consistency and quality of work.
- Collaborated with other team leads to identify bottlenecks and implement effective solutions.
- Brainstormed with interdepartmental personnel to drive continuous technical improvements.
- Assessed department activities, determining ways to enhance operations performance.
Technology Analyst
Infosys Ltd
10.2013 - 10.2019
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Identified system issues and recommended changes to close system holes.
- Created the estimations for efforts required to produce end to end solution and led the technical solution development.
Education
Bachelor of Engineering - Information Science
P.A. College of Engineering
06.2013
Statistics
St Aloysius Pre-University College
05.2009
St Ann's Girls' High School
04.2007
Skills
- UNIX Shell Scripting
- DBMS
- Programming Skills - Java
- First Level Application Support
- Incident Management
Accomplishments
- Supervised team of 11 team members and achieved repeated successful sale periods between 2020 and 2023 by providing continuous L1 level support with accuracy and efficiency.
- Supervised team of 20+ team members and achieved successful sale period in 2024 with continuous L1 level support with accuracy and efficiency.
- Documented and supported resolution of multiple production issues which led to improved business during sale periods as well as BAU.
Additional Information
Date of Birth : 14/06/1991
Nationality : Indian
Languages known : English, Kannada, Hindi
Visa Status : Dependent Visa
Languages
English
Hindi
Timeline
Production Support Team Lead
Flipkart India Pvt Ltd
02.2020 - Current
Technology Analyst
Infosys Ltd
10.2013 - 10.2019
Statistics
St Aloysius Pre-University College
St Ann's Girls' High School
Bachelor of Engineering - Information Science
P.A. College of Engineering
Similar Profiles
Rajesh KumarRajesh Kumar
Senior Executive : Last/First Mile Logistics/Warehouse Manager at (Flipkart India Pvt. Ltd., New Delhi, India)Senior Executive : Last/First Mile Logistics/Warehouse Manager at (Flipkart India Pvt. Ltd., New Delhi, India)
VINAY MASINAVINAY MASINA
Site Safety Coordinator at NIST Pvt ltd, Flipkart India Pvt LtdSite Safety Coordinator at NIST Pvt ltd, Flipkart India Pvt Ltd
Gaurav SoniGaurav Soni
Lead - Hub Operations at Flipkart India Pvt LtdLead - Hub Operations at Flipkart India Pvt Ltd
Chandan Kumar MishraChandan Kumar Mishra
Team Leader at Flipkart India Pvt LtdTeam Leader at Flipkart India Pvt Ltd
Prabhavathi PRPrabhavathi PR
Senior Process Associate at Tata Consultancy ServicesSenior Process Associate at Tata Consultancy Services