Sanjana Jadhav
Kalyan
Summary
Detail-oriented professional dedicated to improving organizational outcomes through effective monitoring of performance initiatives. Experienced in planning, implementing, and optimizing procedures to maximize operational efficiency. Specializes in operations with a focus on delivering high-quality results.
Overview
2
2
years of professional experience
Work History
Quality Analyst
Quess IT staffing( Lenovo Reliance Project)
Ghansoli
05.2022 - 02.2023
- Delivered personalized coaching sessions for agents based on their performance reviews.
- Conducted regular audits to verify compliance with standards and policies for recorded calls.
- Contribute to call calibration sessions to evaluate agent performance.
- Delivers effective communication to address customer concerns.
Service Desk Engineer(L1.5)
Quess IT staffing( HP reliance project)
Ghansoli
02.2023 - 02.2024
- Identified and addressed training needs, developing a comprehensive onboarding program for new hires.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Provided necessary support to team members, facilitating their growth and development.
Quess IT staffing( HP reliance project)
Ghansoli
05.2022 - 02.2023
- Utilized remote access tools to provide assistance to customers.
- Assisted users with troubleshooting and resolving technical issues via phone, email, chat, and remote support.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
BSc(IT) -
Konark Ideal College, Mumbai University
Kalyan, Maharashtra01.2020
H.S.C. -
Rameshji keer college of science and commerce, Konkan Board
01.2016
S.S.C -
R.B. Shirke High School, Konkan Board
01.2014
Skills
- Windows Operating System
- Technical Support, Remote Desktop
- Teamwork and Collaboration
- Mentoring and training
- Report Generation & Analysis
- Quality processes
Personal Information
- Date of Birth: 09/10/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies
Reading & Travelling
Accomplishments
- Awarded "Employee of the Month" three times for outstanding performance and contribution to Desktop Support Engineer(1.5) at Quess IT staffing (HP reliance project)
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Disclaimer
I hereby declare that all the above information given by me is must true to the best of my knowledge and belief.
Timeline
Service Desk Engineer(L1.5)
Quess IT staffing( HP reliance project)
02.2023 - 02.2024
Quality Analyst
Quess IT staffing( Lenovo Reliance Project)
05.2022 - 02.2023
Quess IT staffing( HP reliance project)
05.2022 - 02.2023
BSc(IT) -
Konark Ideal College, Mumbai University
H.S.C. -
Rameshji keer college of science and commerce, Konkan Board
S.S.C -
R.B. Shirke High School, Konkan Board
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