Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Interests
Quote
Timeline
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SAURAV SHARMA

Desktop Engineer
Nangal Dam,Punjab

Summary

Results-oriented Desktop Support Engineer with 4+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Overview

3
3
Languages
11
11
years of post-secondary education
5
5
years of professional experience

Work History

Quality Analyst

Genpact Ltd.
Hyderabad , Telangana
2018.09 - Current
  • Developed and maintained quality assurance procedure documentation.
  • Monitored inbound and outbound calls made by 120 employees to provide constructive feedback.
  • Crafted training materials and ran on-boarding sessions to train 60 incoming team members.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Partnered with management to create, develop and implement quality initiatives, resulting in Performance Improvement.
  • Performed root cause analysis through Identify corrective actions and Implement the solution .
  • Served as information systems liaison with vendors, information services and end-users, making recommendations for optimization of systems and safeguarding overall data integrity.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.

Desktop Engineer

Impact Infotech Pvt. Ltd.
Baddi , Himachal Pardesh
2016.03 - 2018.08
  • Set up and updated equipment for customer use in line with company standards and procedures.
  • Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
  • Configured VoIP phones according to company standards.
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Developed schedule for software maintenance and updates.
  • Managed setup and maintenance of workspace management solutions such as Software and updation as per business requirement. .
  • Configured and installed computer systems for other sub-organizations.
  • Identified scope of problem and provided operational and technical assistance to remedy.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Aligned office departments and increased inter-department communication and data sharing.

Education

High School Diploma -

H.D.N. HIGH SCHOOL
BHANUPALI
2007.04 - 2009.03

Bachelor of Computer Applications - Computer And Information Systems Security

MANAV BHARTI UNIVERSITY
HIMACHAL PARDESH
2011.06 - 2014.06

MBA - Information Technology

Lovely Professional University
Punjab
2014.07 - 2020.11

Skills

    Correction action planning

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Accomplishments

  • Supervised team of 64 staff members.
  • Awarded with Quality Champ Award two times.

Languages

English

Hindi

Punjabi

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Exploring new technologies.

Travelling

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Quality Analyst

Genpact Ltd.
2018.09 - Current

Desktop Engineer

Impact Infotech Pvt. Ltd.
2016.03 - 2018.08

MBA - Information Technology

Lovely Professional University
2014.07 - 2020.11

Bachelor of Computer Applications - Computer And Information Systems Security

MANAV BHARTI UNIVERSITY
2011.06 - 2014.06

High School Diploma -

H.D.N. HIGH SCHOOL
2007.04 - 2009.03
SAURAV SHARMADesktop Engineer