Sanjana Khandelwal
Delhi
Summary
Detail-oriented and results-driven Catalog & Operations Specialist with 6.5 years of experience in managing product data, vendor communication, and project coordination. Proven track record in maintaining data accuracy, leading teams, and streamlining processes through automation. Skilled in advanced Excel, stakeholder management, and crossfunctional collaboration.
Overview
1
1
Language
7
7
years of professional experience
Work History
SENIOR CATALOGUE SPECIALIST
Amazon Development Center
12.2020 - 05.2025
- Executed end-to-end Amazon catalog onboarding for vendor products, including product setup, ASIN creation/mapping, category assignment, and detail page validation.
- Maintained catalog integrity by ensuring accurate product description, bullet points, attribute completion, and adherence to Amazon catalog standards.
- Streamlined product organization, enhancing searchability and user experience on the platform.
- Managed complex vendor Excel files with high-volume datasets, ensuring data consistency and catalog accuracy.
- Collaborated with vendors and cross-functional stakeholders to resolve listing issues and improve catalog quality.
- Successfully handled over 100 brands with more than 10,000 ASINs, achieving 100% productivity within strict deadlines by identifying and resolving catalog defects.
- Led a 5-member team for brand coverage project, ensuring on-time delivery and adherence to quality metrics.
- Managed task allocation, performance tracking, and quality reviews to ensure high team efficiency.
- Conducted outbound calls with Amazon Business customers to resolve catalog queries, setting their product on Amazon's display page.
- Actively participated in Weekly Business Review (WBR) calls with stakeholders and vendors to provide project updates and insights.
- Managed stakeholder communication via email and calls, addressing vendor concerns related to payments, catalog issues, and data discrepancies.
- Delivered presentations to vendors on catalog progress, defect resolution, and automation benefits.
- Implemented two automation projects that streamlined repetitive catalog processes, reducing manual hours and improving overall team productivity by 30%.
ORDER PROCESSING & RISK ANALYST
Accenture Solutions Private Ltd
05.2019 - 11.2020
- Processed and validated customer orders via website, ensuring accuracy and timely fulfillment to enhance customer satisfaction.
- Investigated potential fraud cases by evaluating risk indicators and taking preventive actions as per SOP.
- Conduct outbound calls to customers to confirm order placements and verify their identities to ensure a smooth purchasing experience.
- Conducted SOP training sessions and facilitated team huddles, improving process understanding and fostering collaboration.
- Assisted peers voluntarily, promoting a positive and cooperative team environment.
- Provided voluntary assistance to peers, contributing to a positive and cooperative team environment.
CUSTOMER SERVICE EXECUTIVE (FLP)
Concentrix Daksh Service India Pvt Ltd.
07.2018 - 05.2019
- Delivered customer support via email, addressing complaints, product queries, and service issues to enhance customer experience.
- Provided detailed information about products and services, helping customers place orders, and processing returns.
- Resolved inquiries by understanding customer concerns and providing accurate, helpful responses, ensuring customer satisfaction.
- Maintained up-to-date knowledge of company products, services, and policies to ensure high-quality support.
- Boosted customer satisfaction and retention through clear, professional, and timely communication with clients.
Education
Bachelor of Arts - History Honors
Daulat Ram College
Delhi, IndiaLevel- B2.2 -
Max Mueller Bhavan, Goethe Institute
12th - CBSE
St. Anthony's girls senior secondary school
10TH - CBSE
St. Anthony's girls senior secondary school
Skills
- Catalog Management
- SKU management
- ASIN management
- Data analysis
- Data validation
- Performance tracking
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Team coordination
- Stakeholder communication
- Vendor communication
Languages
- English, First Language
- German, B2
Skills Summary
- English, First Language
- German, B2
Timeline
SENIOR CATALOGUE SPECIALIST
Amazon Development Center
12.2020 - 05.2025
ORDER PROCESSING & RISK ANALYST
Accenture Solutions Private Ltd
05.2019 - 11.2020
CUSTOMER SERVICE EXECUTIVE (FLP)
Concentrix Daksh Service India Pvt Ltd.
07.2018 - 05.2019
Bachelor of Arts - History Honors
Daulat Ram College
Level- B2.2 -
Max Mueller Bhavan, Goethe Institute
12th - CBSE
St. Anthony's girls senior secondary school
10TH - CBSE
St. Anthony's girls senior secondary school