SANJANA LAMA
SILUGURI
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
paul resorts and hotels pvt ltd
Bangalore
12.2023 - Current
- Developed strong relationships with repeat customers through positive interactions.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Welcomed large volume of guests and improved overall customer service.
Education
Associate of Arts - B.A POLTICAL SCIENCES
Parimal Mitra Smirit Mahavidyalaya
Malbazar03-2022
General Arts
CBP High School
Kathalguri05-2019
Skills
- Greeting and directing
- Complaint Handling
- Cash handling experience
- Strong interpersonal skills
- Guest Relations
- Local amenities knowledge
Languages
Nepali
First Language
Nepali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
Guest Service Associate
paul resorts and hotels pvt ltd
12.2023 - Current
Associate of Arts - B.A POLTICAL SCIENCES
Parimal Mitra Smirit Mahavidyalaya
General Arts
CBP High School
Similar Profiles
Visakh V VVisakh V V
JR SOUS CHEF at Big banyan vineyard and resort, A unit of paul john Resorts &Hotels pvt LtdJR SOUS CHEF at Big banyan vineyard and resort, A unit of paul john Resorts &Hotels pvt Ltd
YADAVAMOORTHI SHANMUGAMYADAVAMOORTHI SHANMUGAM
Hotel-general-manager at ANORA HOTELS AND RESORTS PVT LTDHotel-general-manager at ANORA HOTELS AND RESORTS PVT LTD
Rajesh KumarRajesh Kumar
Civil Engineer at MAHA SEER HOTELS & RESORTS PVT LTD.Civil Engineer at MAHA SEER HOTELS & RESORTS PVT LTD.