Sanjana Sangeeth
Customer Service Executive
Kalyan
Summary
Skilled in problem-solving, effective Adaptable and detail-oriented professional with experience in customer service and teaching, communication, and working under pressure. Committed to leveraging these skills in a dynamic work environment.
Overview
4
4
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
Senior Executive
Hexaware Technologies
01.2025 - Current
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Defined clear targets and objectives and communicated to other team members.
Customer Service Associate
Accenture Solutions Pvt Ltd
04.2023 - 02.2024
- Delivered high-quality support and resolved customer issues.
- Managed inquiries and escalations with efficiency.
- Contributed to team goals through consistent performance.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Associate
Sutherland Global
10.2021 - 04.2023
- Assisted with product information and troubleshooting.
- Maintained accurate records of interactions and transactions.
- Enhanced service delivery and customer satisfaction through team collaboration.
BPO Executive
Kserve BPO Pvt Ltd
03.2021 - 10.2021
- Resolved customer queries and handled complaints.
- Processed orders and ensured adherence to company policies.
Education
HSC -
Mumbai Board
SSC - undefined
Mumbai Board
No Degree - Aviation Management
Mumbai, India 04.2001 -
Skills
- Customer Service & Support
- Problem-Solving
- Mail handling
- Technical support
- Multitasking Abilities
- Adaptability and flexibility
- Effective communication
- Decision-making
Disclaimer
I declare that the information provided is accurate to the best of my knowledge.
Personal Information
- Passport Number: S9457850
- Date of Birth: 08/14/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Executive
Hexaware Technologies
01.2025 - Current
Customer Service Associate
Accenture Solutions Pvt Ltd
04.2023 - 02.2024
Customer Service Associate
Sutherland Global
10.2021 - 04.2023
BPO Executive
Kserve BPO Pvt Ltd
03.2021 - 10.2021
No Degree - Aviation Management
04.2001 -
SSC - undefined
Mumbai Board
HSC -
Mumbai Board
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