Sanjay Arora

• Leading Appdirect Product Areas related to Marketplace , Billing, Checkout and Cloud Services.
• Leading team of Managers, overseeing hiring, training and professional growth of Software engineers working on Cutting edge tech stack - GraphQL, Kafka , Azure, AWS , GCP and Crypto(MetaMask)
• Acting as Innovation Champion to drive multiple hackathon and implementation of new ideas into product engineering.
• Heading Professional Services engineering group of Appdirect responsible for customisation of product and solutions for our customers.
• India India Site Lead , Overseeing Site engineering growth with 200+ employees

Leading bank strategy and vision to enable Digital self-service adoption through Domain Driven Design and Product based Agile transformation.

• Lead Strategic Roadmap for Fraud and Disputes Product Areas from India
• Manage and Scaled up Technology teams from Single Digit to 90+ Employees and Vendors, worked as 2nd Line Manager for 8+ years.
• Increased Application Modernisation and Automation Tools Adoption for 25+ Applications span across Disputes, fraud and platform products leading YoY benefits of ~$2mn

• Established Development and Sustenance engineering (SE) of Avaya Interaction Center Telephony Server and Siebel CTI Connector.
• Partnered with architecture team to develop holistic technology roadmap, accounting for departmental priorities and overall business goals.
• Offered technical leadership to junior personnel and other team leaders, providing expertise on Avaya and Telephony Solutions.
• Performed Scrum Master Role enabling Agility by 30% with Product based Agile Development.

• Presented business leaders with cost-benefit and return-on-investment estimations to drive Parsec's Call Center project planning and execution, help generate Revenues of ~10 mn of Contact Center Sales.
• Analyzed client business processes to propose optimal software applications for unique requirements with Parsec's Multiple Clients Globally.