Summary
Overview
Work History
Education
Skills
Software
Timeline
Personal Information
Personal Information
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Sanjay Baman

Sanjay Baman

Change Delivery Lead
Bangalore

Summary

  • Change Delivery Lead (HCLTECH - Nov 2024 to Present): Leading change initiatives with a focus on planning, design, resource management, and risk management.
  • 13+ Years of IT Experience: Proven track record in team management, systems administration, and ITIL methodologies.
  • Cost Savings and Talent Development: Saved $500k on training through knowledge sharing and built a high-performing team with low attrition (8%).
  • Operational Excellence: Ensured application stability during peak seasons, implemented transitions, and managed client relationships.
  • Project Management: Successfully managed and delivered multiple projects on time.
  • Global Experience: Led projects across geographies in virtual environments for global clients.
  • Multi-Skilled: Proficient in crisis management, risk assessment, process improvement, SLA adherence, performance monitoring, people management, disaster recovery, and OLA implementation.
  • Communication and Collaboration: Excellent communication and interpersonal skills, thrives in both independent and collaborative environments.
  • Lifelong Learner: Continuously seeks new knowledge and solutions to overcome challenges.
  • Technical and Operational Expertise: Skilled in technical and operational planning, strategy development, and application deployment.
  • Relationship Building: Strong ability to build relationships with people at all levels.

Overview

13
13
years of professional experience
10
10

Years in Change Delivery

Work History

Change Delivery Lead - Level – E2.3 (Technical Specalist)

HCL Tech
11.2023 - Current
  • Lead & Develop High-Performing Team: Motivate and coach a team of change specialists, fostering collaboration and knowledge sharing.
  • Optimize Change Volume Management: Implement strategies to efficiently handle high volumes of patching and vulnerability change requests.
  • Prioritize & Plan for Success: Collaborate to prioritize changes based on urgency, impact, and business needs for smooth execution.
  • Facilitate Seamless Collaboration: Ensure clear communication and handoffs between all teams involved in change process.
  • Proactive Problem Solving: Identify potential roadblocks and work with stakeholders to minimize disruption and ensure smooth workflows.
  • Effective Stakeholder Management: Collaborate with SDMs, change owners, and clients, keeping them informed and aligned throughout change lifecycle.
  • Freeze Calendar Management: Partner with Regional SDM to manage freeze calendars, guaranteeing critical system protection during patching windows.
  • Continuous Improvement: Identify and implement process improvements within change management framework.
  • Client-Focused Communication: Represent HCL and clients in meetings, effectively communicating project status and addressing concerns.
  • Manage User Transitions: Achieved 27% quarterly improvement in seamless Letter of Disconnect (LOD) transitions by collaborating with Senior Delivery Managers (SDMs) to proactively address and remove roadblocks during site closure processes.
  • Managed group of [Number] CDL-certified delivery drivers

Change Delivery Lead - Level - 9

Accenture
06.2018 - 11.2023
  • Strategic Project Management: Lead and manage multiple projects like Gen AI integration in Ad reviewing Platform aligned with business objectives. Team was also conducted through audits to measure efficacy of deployment.
  • Client Advocacy: Seamlessly connect and advocate for clients with Service Delivery teams.
  • High Availability Champion: Build trust and maintain clear communication to ensure critical system uptime.
  • ITIL Expertise: Actively participate in incident, problem, and change management processes.
  • Change Transformation Specialist: Develop and implement successful change management strategies for project transformations.
  • Collaborative Leadership: Lead cross-functional teams, providing direction on timelines, budgets, and resources.
  • Risk Management Proactive: Conduct change impact assessments and develop mitigation strategies for potential resistance.
  • Business Case Champion: Collaborate with leadership to identify change initiatives and build business cases for change.
  • Change Enablement: Facilitate workshops and training sessions for successful change adoption.
  • Metrics-Driven Approach: Monitor change progress, track success metrics, and report to senior management.

Specialist

HCL Technologies
04.2014 - 06.2018
  • Service Desk Master: Handle service requests, incidents, and change requests efficiently.
  • Storage Management: Manage disk space, RAM, and CPU on servers, collaborating with storage teams.
  • Server Virtualization Expertise: Build, manage, and maintain physical and virtual servers (Windows 2003-2016).
  • Patch Management Champion: Utilize SCCM to eliminate vulnerabilities and ensure system security.
  • Collaboration Pro: Coordinate with DBAs, application teams, and stakeholders for smooth maintenance and changes.
  • IT Audit & Risk Expert: Conduct IT audits, identify risks, and recommend control improvements.
  • Compliance Champion: Ensure IT systems adhere to internal policies and regulations through compliance reviews.
  • Process & Control Optimization: Evaluate and improve IT processes and controls (access, change management, backup & recovery, disaster recovery, network security).

Subject matter Expert

Wipro
07.2011 - 04.2014
  • Technical Troubleshooting & Escalation: Resolved complex laptop issues for US and Canadian customers, escalating to Tier 3 support when needed.
  • KV-India Process Champion: Played a key role in successful implementation of KV-India process.
  • Multi-Level Support & Subject Matter Expertise: Provided 2nd and 3rd level technical support and trained teams on HP processes and products.
  • Global Escalation Management: Handled critical issues and escalations from customers and service centers across North America, Canada, and Asia-Pacific region.
  • Critical Issue Resolution: Addressed critical BIOS reprogramming issues using HP tools.
  • Technical Leadership: Mentored and provided technical guidance to a team of 20 Tier 1 technicians.

Education

ITIL 4 FOUNDATION -

Axelos
Global
06.2022

Installing and Configuring Windows Server 2012 (70-410) -

Microsoft

AWS Sysops Administrator Associate Certificate

Amazon Web Services

Bachelor of Arts -

North Bengal University
Siliguri, West Bengal
05.2011

Higher Secondary -

Siliguri Model High School
08.2006 - 03.2008

SSLC -

Siliguri Model High School
05.2005 - 08.2006

Skills

Project Management Methodologies

Software

BMC HELIX

Service Now

Jira

GCM

Tableau dashboard

MSoffice Suite

Quick sight

Timeline

Change Delivery Lead - Level – E2.3 (Technical Specalist)

HCL Tech
11.2023 - Current

Change Delivery Lead - Level - 9

Accenture
06.2018 - 11.2023

Specialist

HCL Technologies
04.2014 - 06.2018

Subject matter Expert

Wipro
07.2011 - 04.2014

Higher Secondary -

Siliguri Model High School
08.2006 - 03.2008

SSLC -

Siliguri Model High School
05.2005 - 08.2006

ITIL 4 FOUNDATION -

Axelos

Installing and Configuring Windows Server 2012 (70-410) -

Microsoft

AWS Sysops Administrator Associate Certificate

Amazon Web Services

Bachelor of Arts -

North Bengal University

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

Personal Information

  • Father's Name: Narayan Prasad Baman
  • Mother's Name: Parvati Baman
  • Date of Birth: 11/17/89
  • Marital Status: Married

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Sanjay BamanChange Delivery Lead