BMC HELIX
Sanjay Baman
Change Delivery Lead
Bangalore
Summary
- Change Delivery Lead (HCLTECH - Nov 2024 to Present): Leading change initiatives with a focus on planning, design, resource management, and risk management.
- 13+ Years of IT Experience: Proven track record in team management, systems administration, and ITIL methodologies.
- Cost Savings and Talent Development: Saved $500k on training through knowledge sharing and built a high-performing team with low attrition (8%).
- Operational Excellence: Ensured application stability during peak seasons, implemented transitions, and managed client relationships.
- Project Management: Successfully managed and delivered multiple projects on time.
- Global Experience: Led projects across geographies in virtual environments for global clients.
- Multi-Skilled: Proficient in crisis management, risk assessment, process improvement, SLA adherence, performance monitoring, people management, disaster recovery, and OLA implementation.
- Communication and Collaboration: Excellent communication and interpersonal skills, thrives in both independent and collaborative environments.
- Lifelong Learner: Continuously seeks new knowledge and solutions to overcome challenges.
- Technical and Operational Expertise: Skilled in technical and operational planning, strategy development, and application deployment.
- Relationship Building: Strong ability to build relationships with people at all levels.
Overview
13
13
years of professional experience
10
10
Years in Change Delivery
Work History
Change Delivery Lead - Level – E2.3 (Technical Specalist)
HCL Tech
11.2023 - Current
- Lead & Develop High-Performing Team: Motivate and coach a team of change specialists, fostering collaboration and knowledge sharing.
- Optimize Change Volume Management: Implement strategies to efficiently handle high volumes of patching and vulnerability change requests.
- Prioritize & Plan for Success: Collaborate to prioritize changes based on urgency, impact, and business needs for smooth execution.
- Facilitate Seamless Collaboration: Ensure clear communication and handoffs between all teams involved in change process.
- Proactive Problem Solving: Identify potential roadblocks and work with stakeholders to minimize disruption and ensure smooth workflows.
- Effective Stakeholder Management: Collaborate with SDMs, change owners, and clients, keeping them informed and aligned throughout change lifecycle.
- Freeze Calendar Management: Partner with Regional SDM to manage freeze calendars, guaranteeing critical system protection during patching windows.
- Continuous Improvement: Identify and implement process improvements within change management framework.
- Client-Focused Communication: Represent HCL and clients in meetings, effectively communicating project status and addressing concerns.
- Manage User Transitions: Achieved 27% quarterly improvement in seamless Letter of Disconnect (LOD) transitions by collaborating with Senior Delivery Managers (SDMs) to proactively address and remove roadblocks during site closure processes.
- Managed group of [Number] CDL-certified delivery drivers
Change Delivery Lead - Level - 9
Accenture
06.2018 - 11.2023
- Strategic Project Management: Lead and manage multiple projects like Gen AI integration in Ad reviewing Platform aligned with business objectives. Team was also conducted through audits to measure efficacy of deployment.
- Client Advocacy: Seamlessly connect and advocate for clients with Service Delivery teams.
- High Availability Champion: Build trust and maintain clear communication to ensure critical system uptime.
- ITIL Expertise: Actively participate in incident, problem, and change management processes.
- Change Transformation Specialist: Develop and implement successful change management strategies for project transformations.
- Collaborative Leadership: Lead cross-functional teams, providing direction on timelines, budgets, and resources.
- Risk Management Proactive: Conduct change impact assessments and develop mitigation strategies for potential resistance.
- Business Case Champion: Collaborate with leadership to identify change initiatives and build business cases for change.
- Change Enablement: Facilitate workshops and training sessions for successful change adoption.
- Metrics-Driven Approach: Monitor change progress, track success metrics, and report to senior management.
Specialist
HCL Technologies
04.2014 - 06.2018
- Service Desk Master: Handle service requests, incidents, and change requests efficiently.
- Storage Management: Manage disk space, RAM, and CPU on servers, collaborating with storage teams.
- Server Virtualization Expertise: Build, manage, and maintain physical and virtual servers (Windows 2003-2016).
- Patch Management Champion: Utilize SCCM to eliminate vulnerabilities and ensure system security.
- Collaboration Pro: Coordinate with DBAs, application teams, and stakeholders for smooth maintenance and changes.
- IT Audit & Risk Expert: Conduct IT audits, identify risks, and recommend control improvements.
- Compliance Champion: Ensure IT systems adhere to internal policies and regulations through compliance reviews.
- Process & Control Optimization: Evaluate and improve IT processes and controls (access, change management, backup & recovery, disaster recovery, network security).
Subject matter Expert
Wipro
07.2011 - 04.2014
- Technical Troubleshooting & Escalation: Resolved complex laptop issues for US and Canadian customers, escalating to Tier 3 support when needed.
- KV-India Process Champion: Played a key role in successful implementation of KV-India process.
- Multi-Level Support & Subject Matter Expertise: Provided 2nd and 3rd level technical support and trained teams on HP processes and products.
- Global Escalation Management: Handled critical issues and escalations from customers and service centers across North America, Canada, and Asia-Pacific region.
- Critical Issue Resolution: Addressed critical BIOS reprogramming issues using HP tools.
- Technical Leadership: Mentored and provided technical guidance to a team of 20 Tier 1 technicians.
Education
ITIL 4 FOUNDATION -
Axelos
Global06.2022
Installing and Configuring Windows Server 2012 (70-410) -
Microsoft
AWS Sysops Administrator Associate Certificate
Amazon Web Services
Bachelor of Arts -
North Bengal University
Siliguri, West Bengal05.2011
Higher Secondary -
Siliguri Model High School
08.2006 - 03.2008
SSLC -
Siliguri Model High School
05.2005 - 08.2006
Skills
Project Management Methodologies
Stakeholder Management
Understanding of Change Management Methodologies
Communication
Leadership
Analytical Skills
Collaboration , Teamwork and Interpersonal Skills
Resilience and Adaptability
Problem-solving and Decision-Making
Software
Service Now
Jira
GCM
Tableau dashboard
MSoffice Suite
Quick sight
Timeline
Change Delivery Lead - Level – E2.3 (Technical Specalist)
HCL Tech
11.2023 - Current
Change Delivery Lead - Level - 9
Accenture
06.2018 - 11.2023
Specialist
HCL Technologies
04.2014 - 06.2018
Subject matter Expert
Wipro
07.2011 - 04.2014
Higher Secondary -
Siliguri Model High School
08.2006 - 03.2008
SSLC -
Siliguri Model High School
05.2005 - 08.2006
ITIL 4 FOUNDATION -
Axelos
Installing and Configuring Windows Server 2012 (70-410) -
Microsoft
AWS Sysops Administrator Associate Certificate
Amazon Web Services
Bachelor of Arts -
North Bengal University
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married
Personal Information
- Father's Name: Narayan Prasad Baman
- Mother's Name: Parvati Baman
- Date of Birth: 11/17/89
- Marital Status: Married