Sanjay Bhavnani
Mumbai
Summary
A goal-oriented professional possessing over 26+ years of rich and extensive experience. Possess insightful knowledge of working on various domains, including Healthcare, BFSI, Capital Markets, Manufacturing, FMCG, Retail, Real Estate, Telecom, Travel, Aviation, and IT.
A keen strategist with expertise in planning and budgeting of IT Infrastructure Operations, control of operational and capital costs, technology implementation, transition, and service delivery. Created execution roadmaps for budget controls, IT infrastructure to reduce overall operational costs of resources, infrastructure, as well as create an alignment between business and technology plans and strategic initiatives at the top level. Formulated client services based on Global Service Delivery Framework; worked as a key part of various successful transitions and migrations from initiation to subsequent stabilization. Re-oriented IT Service Management methodologies to ensure improved focus on functional expertise and delivery of business-critical services.
Proven track record of ensuring operational efficiency, managing large teams, and fostering innovation. Committed to promoting a culture of integrity and excellence within organizations.
Overview
26
26
years of professional experience
4
4
Certification
Work History
VP & Head – IT Infrastructure
IKS Health Ltd.
Mumbai
12.2022 - Current
- Leading the IT Infrastructure function on a global scale
- Provided support for both Enterprise and Business IT
- Managed and enhanced service lines across End User Services, Back-end infrastructure (Systems, Networks/Voice/Telephony, Data Center & Cloud, Cybersecurity), Audits, Risk & Compliance, and org-wide IT procurement.
- Planned and met IT Annual Budget targets
- Achieved optimization of both cost and operational efficiencies in the IT function.
- Driving tech transformation, projects and other similar tech initiatives within the organization
- Stay updated with technology advancements and advise leadership accordingly
- Ensured seamless integration of OEM and Partner functionalities
- Integrating and harmonizing the IT function with acquired company, focusing on people, process, and technology.
Head – Infrastructure & Cloud Services
NSEIT Ltd.
Mumbai
03.2020 - 12.2022
- BU ownership for Revenue and GM
- Responsible for both Delivery and Practice
- Earlier responsible for NSEIT’s Internal IT function
- Grow ICS (Infrastructure and Cloud Services) business
- Looking at end-to-end life cycle right from creating opportunities, requirement gathering, building the proposal, customer presentation to contract finalization
- Conversion of direct customer requirements/RFP/RFIs to confirmed business
- Strong customer focus and engagement
- Provide leadership to the team to deliver the projects within agreed costs and timelines
- Develop products & offerings for CoEs
- Identify and form partner alliances crucial to business growth
- Develop the team to provide technical assistance, architecture & design solutions for customer demos, POCs and bids.
Senior Director – Operations
Microland Ltd.
Mumbai
07.2014 - 11.2019
- Steering seamless end-to-end delivery for 30+ customers with a team of 800+ people as per the defined quality standards
- Providing customized solutions through industry best practices, optimization and automation
- Services are maintained in accordance with scope, documented policies and processes
- Defining roadmaps for IT support, purchases and budget controls to reduce overall operational costs for both Microland as well as customers
- Custodian of the entire life cycle of accounts right from sales to operations till closure
- Engaged in strategizing plans and governance processes with a focus on utilizing ITIL practices; safeguarding Service Level Agreement (SLA) adherence
- Forming vendor alliances including RFP, price negotiation, contracting and ongoing management to enable delivery.
Senior Manager
Atos India Pvt. Ltd.
Mumbai
06.2006 - 07.2014
- Headed the Internal IT function for Atos India post the merger
- Steered the development and management of regional infrastructure, annual budget (operational & overhead cost) and capacity management
- Spearheaded complete portfolio of projects including budgeting costs, planning and execution of programs
- Provided inputs on the project strategy, best solution, budget, policies and major issue resolutions
- Directed major projects (both global and local), including for having a unified network and one standard end-user infra
- Took ownership and instrumental in successful completion of various CEO/CIO initiatives
- Evaluated new technologies for feasibility of implementation, presented the case to CXOs with cost-benefit analysis
- Formulated DR plans and performed risk management
- Worked in collaboration with other support functions like HR, Admin and Finance for interdependent processes
- Communicated with internal/external stakeholders to determine and provision business-specific requirements
- Ensured adherence to IT policies and processes with 100% compliance in various audits for End User Computing, Data Center Infra, Telephony, Security and Projects
- Actively managed site mergers and migrations.
Education
PGDBM -
Pune University
Diploma in Advanced Computing -
C-DAC (Pune)
B.E. (Mechanical) -
Bangalore University
Skills
- IT Infrastructure Management
- Partners & Alliances Management
- IT function integration as part of M&A
- Global Services Delivery
- Key Account Management
- Business Development
- Project / Program Management (Onsite and Offshore)
- Practice & CoE Development
- Airport IT Operations and Maintenance
Certification
- ITIL 4 Certified
- PM@Siemens Certified - Siemens global certification for Project Management
Previous Experience
- 09/2004 - 06/2006, HCL Comnet Systems and Services Ltd., Noida, Manager – End User Services
- 03/2002 - 09/2004, Convergys India Services Pvt. Ltd., Gurugram, Team Manager
- 11/1999 - 02/2002, CMC Ltd., New Delhi, Engineer Instructor
- 02/1999 - 11/1999, Infotecnics India Pvt. Ltd., New Delhi, Executive (Technical Support)
- 10/1997 - 07/1998, Quality Plus Consultancy Services, New Delhi, Executive (Technical)
Personal Information
Date of Birth: 05/20/75
Languages
- English
- Hindi
- Sindhi
- French
Timeline
VP & Head – IT Infrastructure
IKS Health Ltd.
12.2022 - Current
Head – Infrastructure & Cloud Services
NSEIT Ltd.
03.2020 - 12.2022
Senior Director – Operations
Microland Ltd.
07.2014 - 11.2019
Senior Manager
Atos India Pvt. Ltd.
06.2006 - 07.2014
PGDBM -
Pune University
Diploma in Advanced Computing -
C-DAC (Pune)
B.E. (Mechanical) -
Bangalore University
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