Open To Work
Hi, I’m
Susil Kumar Mishra
Bengaluru
Summary
Experienced IT leader with a focus on infrastructure solutions and team management, boasting over 25 years in the industry. Skilled in decision-making, coaching, and building cross-functional teams to improve efficiency and productivity. Known for expertise in cybersecurity, cloud computing, and data analytics, with a strong emphasis on strategic planning and problem-solving. Dedicated to delivering exceptional service and driving results through innovative leadership.
Overview
25
years of professional experience
6
Certification
Work History
Lycatech Services Pvt Ltd
Head of IT Infrastructure
11.2025 - 03.2026
Job overview
- Bridge the gap between corporate IT strategy, ensuring uptime of installed IT systems, applications, ensuring data security, and cost-effective new, innovative technology implementation.
- Led IT strategy development aligning technology with business goals.
- Developed and implemented an IT strategy to achieve the organization's business objectives.
- Managed IT infrastructure ensuring optimal performance and security.
- Managed IT infrastructure, applications, servers, and networks to ensure operational efficiency.
- Analyze business requirements across departments to propose IT solutions that drive cost reduction and increase productivity across departments.
- Coordinated IT projects by aligning resources and timelines with business needs and budget constraints.
- Manage & Technically guide the IT team, including assigning tasks, monitoring performance, and conducting periodic job result appraisals.
- Collaborated with stakeholders to identify technology needs and solutions.
- Proposing secure innovations using AI, agentic AI across business processes, and providing support for their implementation in close coordination with cross-functional teams.
- Coordinate with external vendors for hardware/software procurement in consultation with the HO team, maintenance contracts, and license management.
- Evaluated vendor proposals ensuring alignment with company objectives.
- Supervised IT budget planning maximizing resource allocation and utilization.
- Analyzed existing information systems and identified areas for improvement in terms of reliability, performance and scalability.
IBM India Pvt. Ltd / Kyndryl
Associate Director, Lead Customer Technical Solutioner
08.2016 - 10.2025
Job overview
- Led technical teams, resolved client and contract issues, maintained SLAs and quality standards, and ensured customer satisfaction.
- Drove profitable growth by identifying deals, owning account P&L, and overseeing delivery governance.
- Managed enterprise accounts, delivering RFS solutions and identifying new opportunities.
- Built client relationships, facilitated cross-functional collaboration, and drove global continuous improvement initiatives.
IBM India Pvt. Ltd
Delivery Manager (Wintel) - Airtel Africa
01.2015 - 08.2016
Job overview
- Managed IT operations for Wintel platforms (Windows, Exchange, Citrix, DNS) to ensure seamless service delivery.
- Demonstrated expertise in service governance, SLA management, and incident and change leadership to maintain audit readiness.
- Facilitated client relationship management and delivery communications while coordinating cross-functional efforts across global teams.
- Recognized for driving service quality, cost optimization, risk mitigation, and continuous improvement initiatives.
Siva Industries and Holding Limited
IT Manager
12.2012 - 12.2014
Job overview
- Oversaw IT infrastructure to ensure optimal system performance and robust security.
- Managed IT infrastructure services, minimizing server downtime to maintain uninterrupted production.
- Implemented disaster recovery plans to protect critical business information and operations.
- Successfully relocated the Group's private cloud Data Centre.
- Reviewed service delivery and network operations, created SOPs for server monitoring, conducted security audits for ISO-9001 certification, and enhanced knowledge retention through continuous improvement initiatives.
Sistema Shyam Teleservices Limited
Senior Specialist IT
05.2012 - 12.2012
Job overview
- Utilized expertise in high availability, virtualization, server performance management, and backup configuration with tape libraries to enhance system resilience.
- Managed UNIX and storage administration to ensure system reliability and performance.
- Managed Fibre Channel zoning and exercised effective IT budget control across both CAPEX and OPEX.
- Provided technical support for UNIX environments, resolving issues to maintain operational continuity.
ZTE Telecom India Pvt Ltd
System Administrator
10.2010 - 05.2012
Job overview
- Experienced IT and Telecom Systems professional with strong expertise in Online Charging Systems (OCS), VAS, and prepaid/postpaid billing platforms.
- Proven capability in Level-3 incident management, major incident recovery, and 24×7 system monitoring to ensure high availability and SLA compliance.
- Skilled in system configuration, UAT support, revenue assurance coordination, and end-to-end testing of charging and messaging systems.
Tech Mahindra Ltd.
IT System Administrator
12.2009 - 09.2010
Job overview
- Possess extensive hands-on experience in data center operations, high availability environments, storage management, and virtualization technologies.
- Demonstrated expertise in implementing backup solutions, monitoring systems, automation processes, and incident management, with a strong emphasis on adhering to SLAs and ensuring the reliability of enterprise systems.
CMC Limited
IT System Administrator
05.2005 - 09.2009
Job overview
- Tasked with resolving critical issues and ensuring 99% uptime for all servers and network equipment deployed at Rourkela Steel Plant.
- Responsibilities included installing and configuring Sun Solaris 10 and RHEL5 servers, as well as managing disk space through Solaris Volume Manager.
- Managed users, user groups, hosts, file systems, password policies, and files or directories.
- Installed, configured, and maintained Apache, NIS, and DNS servers on RedHat systems, along with NFS, SAMBA servers, and other applications.
Prompt Infotech
09.2001 - 05.2005
Job overview
- Responsible for resolving critical issues and maintaining 99% uptime for all servers, PCs, terminals, printers, and network equipment implemented at Bharat Electronics, Panchkula.
- Included addressing urgent problems promptly to meet SLAs, installing, configuring, and managing Windows 2000 systems, and setting up both web and FTP servers.
- Managed users, user groups, hosts, file systems, password policies, file and directory permissions, ownership, and ACL maintenance.
Education
National Institute of Business Management
Master of Business Administration from Information Technology & Data Warehousing
Skills
- Revenue growth
- Solution designing
- Enterprise architecture
- problem solving
- client relationship management
- SaaS expertise
- Cross-Functional collaboration
- Technical leadership
- Infrastructure evaluation
- Technology integration
- account P&L oversight
- IT strategy development
- IT infrastructure management
- cloud solutions implementation
- data security measures
- Information security
- IT budgeting
Certification
- VMware Certified Professional - Cloud Management and Automation, 2021
- VMware Certified Professional - Data Center Virtualization, 2021
- AWS Certified Solutions Architect - Associate
- GCP- Professional Cloud Architect Certification
- MCSE: Cloud Platform and Infrastructure - Certified, 2018
- Red Hat Certified Engineer (RHCE)
Technology Experience
· Engage with global enterprise clients to understand business needs and deliver tailored technology solutions.
· Manage large, complex projects in a matrix environment, lead technical solution discussions, and drive deals from proposal to closure.
· Collaborate with account teams and customer executives, handle RFI/RFP processes, negotiate contracts, and oversee transition handover.
Identify and resolve project bottlenecks, ensure operational effectiveness, and provide cloud consultancy including assessment, planning, and migration. Experienced in hybrid cloud provisioning, cloud-native operations, and optimizing cloud platforms across public, private, and edge environments.
Personal Information
- Father's Name: Sri Ashutosh Mishra
- Date of Birth: 07/02/81
- Gender: Male
- Nationality: Indian
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹75000000/yr - ₹100000000/yrTimeline
Head of IT Infrastructure
Lycatech Services Pvt Ltd
11.2025 - 03.2026
Associate Director, Lead Customer Technical Solutioner
IBM India Pvt. Ltd / Kyndryl
08.2016 - 10.2025
Delivery Manager (Wintel) - Airtel Africa
IBM India Pvt. Ltd
01.2015 - 08.2016
IT Manager
Siva Industries and Holding Limited
12.2012 - 12.2014
Senior Specialist IT
Sistema Shyam Teleservices Limited
05.2012 - 12.2012
System Administrator
ZTE Telecom India Pvt Ltd
10.2010 - 05.2012
IT System Administrator
Tech Mahindra Ltd.
12.2009 - 09.2010
IT System Administrator
CMC Limited
05.2005 - 09.2009
Prompt Infotech
09.2001 - 05.2005
National Institute of Business Management
Master of Business Administration from Information Technology & Data Warehousing