Sanjay Borah

As a Sales Manager at Exotel, a leading B2B SaaS and CPaaS provider, I am responsible for driving revenue growth and fostering strong client relationships through strategic sales initiatives and effective account management.

• New Customer Acquisitions: Proactively identify and pursue new business opportunities, leveraging market insights and industry trends to expand the company's customer base.
• Sales Strategies: Develop and implement comprehensive sales strategies to meet and exceed revenue targets, focusing on delivering tailored solutions that address clients' unique needs and pain points.
• Existing Account Management: Nurture and strengthen existing client relationships through regular communication, proactive support, and value-added services, ensuring high levels of client satisfaction and retention.
• Client Relationship Management: Serve as the primary point of contact for key clients, building trust and rapport while understanding their business objectives and aligning our solutions to meet their goals.
• Cross-Functional Collaboration: Collaborate closely with internal teams, including product development, marketing, and customer support, to ensure seamless execution of sales initiatives and alignment with company objectives.

• As a Sales Engineer, my role entails managing the entire sales cycle, commencing with identifying potential clients and transforming them into loyal customers by providing tailored technical solutions aligned with their specific business requirements.
• I excel in utilizing both my technical acumen and interpersonal abilities to effectively engage with clients, comprehensively understand their challenges, and deliver customized solutions that align with their business objectives. Proficient in commercial negotiation and adept at closing deals, I consistently surpass sales targets and contribute to business expansion.

• As a Business Development Executive, my primary responsibility was to generate and nurture leads, engage with potential clients to understand their needs, and provide them with the most effective solutions based on the product offering and close the order.
• Collaborated with marketing departments to support client acquisition. Performed client research and identified opportunities for account growth, account penetration and market expansion.

• Developed and maintained positive relationships with key decision-makers and influencers to built and managed accurate sales pipeline.
• Utilized tools to manage sensitive client information and update existing and new client profiles.
• Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
• Conducted market research to identify potential opportunities and understand customer needs.

• Conducted primary and secondary research to better understand customer needs and behaviors.
• Utilized specialized software to capture and process data.
• Used various market research tools and techniques to gather, analyze and interpret data.