Summary
Overview
Work History
Education
Skills
Customer Handling
Certification
Languages
Timeline
Generic
Vinay S

Vinay S

Bengaluru

Summary

Dynamic Associate Delivery Manager at yellow.ai with expertise in E2E technical project delivery and team management. Proven track record in enhancing client satisfaction through innovative conversational AI solutions. Skilled in project management and customer relationship management, driving account growth and retention while implementing best practices for continuous improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Delivery Manager

yellow.ai
Bangalore
12.2021 - Current
  • Team Leadership & Management: Led a diverse team of 23 professionals, including tech leads, developers, business analysts, and QA engineers, fostering collaboration, and ensuring successful project delivery.
  • Built a high-performance culture grounded in accountability, agility, and innovation to consistently meet and exceed enterprise client expectations
  • Oversaw the development and deployment of advanced voice and chat AI assistants for clients across India, APAC, the UK, and the US
  • Designed solutions aligned with regional business goals, user behavior, and industry-specific requirements, resulting in improved customer experience, automation coverage, and operational efficiency
  • Collaborated closely with senior client stakeholders in a consultative capacity to ensure solution design aligned with evolving business needs and long-term strategic goals
  • Delivered consistent value through clear communication, proactive engagement, and strategic foresight, helping deepen client relationships and uncover new revenue opportunities through expansion
  • Championed internal process improvements to streamline development workflows, embed agile practices, and enhance delivery velocity and solution quality
  • Contributed to scalable delivery models across multiple engagements by driving operational excellence and continuous improvement initiatives
  • Combined global delivery experience with a strong focus on execution and innovation, positioning Yellow.ai as a trusted partner for enterprise conversational AI transformation

Technical Lead

Mobileum India Pvt LTD
Bangalore
07.2019 - 12.2021
  • Demonstrated strong protocol expertise in SIP, DIAMETER, SS7 (SCCP, TCAP, MAP), HTTP/HTTPS, and REST/SOAP APIs, enabling effective collaboration with telecom operators and enterprise clients to translate complex requirements into practical solutions
  • Served as the key technical liaison between customers and internal engineering teams, ensuring seamless alignment between business objectives and technical execution across project lifecycles
  • Led the planning and execution of both hardware and software implementations, including infrastructure configuration and solution integration on Red Hat, Solaris, and VMware environments
  • Authored detailed technical documentation and integration designs to support scalable, reliable deployment of Mobileum products in diverse network architectures
  • Managed complex integration workflows involving core network elements, working closely with client stakeholders to ensure compatibility, stability, and compliance with telecom standards
  • Oversaw full project delivery including billing, lifecycle management, and scope tracking, while driving change management initiatives with clear control processes and risk mitigation strategies
  • Developed and executed Methods of Procedure (MOPs) for installations, upgrades, and custom deployments, ensuring minimal downtime and smooth rollout across customer environments
  • Managed IoT testing, customization release deployments, and post-launch support with a focus on performance, reliability, and customer satisfaction

System Engineer

Cerner corporation
Bangalore
06.2016 - 07.2019
  • Spearheaded change and incident management processes by analyzing customer requirements, customizing solutions, and driving timely resolution of incidents to ensure high availability and stability across critical healthcare applications
  • Administered and maintained a fleet of over 70,000 servers across Linux and Windows platforms, overseeing configuration, health monitoring, and performance optimization for application and big data server environments
  • Managed SIP server infrastructure, handled user provisioning, and led advanced troubleshooting to maintain seamless communication services and system reliability
  • Developed and executed comprehensive Methods of Procedure (MOPs) tailored for production environments, standardizing operational workflows and minimizing risk during deployments and upgrades
  • Collaborated with cross-functional teams to enhance incident response times, reduce downtime, and continuously improve operational processes across large-scale infrastructure
  • Played a key role in ensuring compliance, consistency, and performance across a complex server ecosystem supporting mission-critical healthcare applications

Technical Support Engineer

HP Enterprise
Bangalore
08.2014 - 06.2016
  • Gained comprehensive understanding of end-to-end project business processes to deliver effective and timely product support across diverse client environments
  • Provided expert technical support for HPE server platforms, including DL, ML, and Blade servers, servicing customers across the US and UK with deep knowledge of hardware and software troubleshooting
  • Assisted clients with server upgrades by advising on storage, memory compatibility, and performing critical software, firmware, and BIOS updates to optimize server performance and reliability
  • Collaborated closely with customers to diagnose issues, recommend solutions, and ensure seamless implementation of upgrades and configurations
  • Consistently contributed to enhancing system uptime and operational efficiency through proactive support and thorough technical guidance

Education

Bachelor of Engineering - electrical and electronics engineering

Sairam college of Engineering
Bengaluru
05.2013

Skills

  • E2E technical Project delivery
  • Planning and Designing
  • Customer and vendor Management
  • Project Management
  • Team and portfolio Management
  • Technical Expertise
  • CCaaS
  • SaaS
  • CPaaS
  • Conversation AI
  • NLP
  • Roaming solutions
  • Hadoop HDFS
  • Wireshark
  • Rest APIs
  • SOAP APIs
  • Jira
  • Rocketlane
  • Oracle DB
  • Redhat
  • Linux

Customer Handling

  • TrueMove (Thailand)
  • Singtel (Singapore)
  • Indosat (Indonesia)
  • Telkomsel (Indonesia)

Certification

  • Redhat Certified Engineer

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2

Timeline

Associate Delivery Manager

yellow.ai
12.2021 - Current

Technical Lead

Mobileum India Pvt LTD
07.2019 - 12.2021

System Engineer

Cerner corporation
06.2016 - 07.2019

Technical Support Engineer

HP Enterprise
08.2014 - 06.2016

Bachelor of Engineering - electrical and electronics engineering

Sairam college of Engineering

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Vinay S