Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sanjay K

Sanjay K

Bengaluru,KA

Summary

Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
Certification

Work History

Senior Associate

Wipro
  • I have been working as a Senior Associate in Chat support from last 1.6 years.
  • Created promotional materials to advertise products and services.
  • Defined work plans in alignment with stakeholder requirements.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Increased customer service success rates by quickly resolving issues.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.

Education

Bachelor of Commerce -

SVR Degree College
Bengaluru

12th Grade -

Reddy Jana Sangha (RJS)
Bengaluru, India

SSLC -

Carmel Garden Public School
Bengaluru, India

Skills

  • Time Management
  • Team building
  • Relationship Building
  • LiveChat Messaging
  • Written Communication
  • Active Listening
  • Customer Service
  • Computer Skills
  • Support Services
  • Problem-Solving
  • Customer services

Certification

  • Coacharya Foundation Internship - ( Data analysis, Leadership development program).
  • Magic bus Indian Foundation (NGO).

Languages

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Telugu
Intermediate (B1)

Timeline

Senior Associate

Wipro

Bachelor of Commerce -

SVR Degree College

12th Grade -

Reddy Jana Sangha (RJS)

SSLC -

Carmel Garden Public School

Similar Profiles

CREATE PROFILE
Sanjay K