SANJAY K
Bengaluru
Summary
A highly motivated and detail-oriented Application Support Associate with a proven track record, excelling in troubleshooting and root cause analysis. Skilled in SQL and client communication, I have successfully enhanced application functionality and user satisfaction through effective collaboration and documentation. Committed to delivering timely solutions and minimizing downtime in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Application Support Associate
Concentrix
03.2024 - Current
- Provided ongoing support for applications and systems in a fast-paced environment.
- Troubleshot and resolved technical issues reported by clients and end-users.
- Conducted root cause analysis of recurring issues and recommended solutions.
- Collaborated with cross-functional teams to improve application functionality and user experience.
- Ensured timely resolution of escalated issues to maintain customer satisfaction.
Package Application Support Analyst
Accenture Solutions Private
03.2021 - 12.2023
- Managed and supported various enterprise applications, ensuring smooth operations and minimal downtime.
- Provided technical support for users and performed system monitoring and maintenance.
- Worked with clients to understand technical issues and provided timely solutions.
- Coordinated with developers to implement fixes and improvements based on user feedback.
- Developed and maintained documentation related to application support processes.
Education
Bachelor of Science -
Dayananda Sagar University
Bengaluru, India06-2020
Skills
- Application Support
- SQL
- UNIX
- Autosys
- Pl/Sql
- SQL Developer
- Troubleshooting & Issue Resolution
- Client Communication & Support
- Root Cause Analysis
- System Monitoring & Maintenance
- Documentation & Reporting
- Technical Documentation
Timeline
Application Support Associate
Concentrix
03.2024 - Current
Package Application Support Analyst
Accenture Solutions Private
03.2021 - 12.2023
Bachelor of Science -
Dayananda Sagar University
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