Sanjay Kumar
Bathinda
Summary
Dynamic professional with a proven track record at Future Retail Ltd, excelling in customer service and team management. Skilled in optimizing inventory processes and enhancing customer satisfaction. Known for a friendly, positive attitude and strong problem-solving abilities, I effectively lead teams to achieve operational excellence and drive sales growth.
Overview
6
6
years of professional experience
Work History
ASM
Swiggy instamart
01.2025 - Current
Inventory Manager
Smart basket
03.2024 - 09.2024
- Managed inventory levels, ensuring optimal stock availability and minimizing excess inventory.
- Implemented efficient stock control systems, improving accuracy and reducing discrepancies.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery.
- Analyzed sales trends to forecast demand and inform purchasing decisions.
- Trained and supervised staff, fostering a high-performance team environment.
Supervisor
Future Retail ltd
01.2023 - 12.2023
- Supervise daily operations ensuring seamless workflow and adherence to company policies.
- Implement performance management strategies to enhance team productivity and morale.
- Oversee stock control processes, optimizing inventory levels and minimizing waste.
- Drive customer satisfaction initiatives, enhancing service delivery and resolving issues swiftly.
- Collaborate with cross-functional teams to develop effective sales strategies and improve retail performance.
Customer service executive
Future Retail ltd
08.2019 - 01.2022
- Delivered exceptional customer service, enhancing satisfaction and loyalty.
- Managed customer inquiries, resolving issues efficiently to maintain service quality.
- Collaborated with team members to optimize operational processes and improve efficiency.
- Assisted in stock control, ensuring accurate inventory management and availability.
- Contributed to performance management initiatives, driving team success and sales growth.
Education
B.B.A -
Punjabi University Patiala
Government Rajindra College 2021
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Supervision and leadership
Microsoft Word
MS office
Data entry
Multitasking
Problem-solving
Team management
Timeline
ASM
Swiggy instamart
01.2025 - Current
Inventory Manager
Smart basket
03.2024 - 09.2024
Supervisor
Future Retail ltd
01.2023 - 12.2023
Customer service executive
Future Retail ltd
08.2019 - 01.2022
B.B.A -
Punjabi University Patiala