Sanjay Kumar MV
Bangalore
Summary
Results-driven Customer Support Executive specializing in insurance claims and customer inquiries. Expertise in data management and cross-functional collaboration to enhance client experiences. Utilizes analytical skills to improve operational processes and foster customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Support Executive- Insurance
Equiniti India
Bangalore
02.2026 - 05.2026
- Delivered efficient operations oversight for shareholder pension and investment services serving UK and US clients.
- Facilitated strong client relationships by assisting account managers with proactive communications.
- Managed escalation processes, coordinating with senior teams to ensure effective issue resolution.
Key Accounts Manager
Zomato Limited
Bangalore
10.2024 - 11.2025
- Resolved escalated customer issues regarding order refunds and delivery delays, improving customer satisfaction.
- Ensured riders maintained casualty insurance coverage during deliveries, mitigating risk for both riders and customers.
- Coordinated with insurers to process casualty claims for delivery partners and customers, facilitating timely support.
- Identified operational risks, including accidents and fraud, while implementing preventive measures.
Insurance Advisor
Cogniwide
Chennai
09.2023 - 09.2024
- Managed resolution of client issues related to AI-driven insurance automation platforms.
- Facilitated digital workflows for claims processing, underwriting, and policy administration.
- Streamlined policy renewals, cancellations, and updates through automated systems.
- Collaborated with insurers and clients to ensure accurate and efficient claims processing.
Associate
Country Delight
Bangalore
03.2023 - 08.2023
- Educated clients on casualty insurance benefits, coverage limits, and claims processes.
- Coordinated with delivery partners to clarify coverage limits and address inquiries.
- Conducted training sessions on claims procedures for improved client engagement.
- Monitored policy changes to keep delivery staff informed about updates and requirements.
Education
BBA - FINANCE & MARKETING
SSMRV, BCU
Bangalore08-2023
Skills
- Claims processing
- Client relationship management
- Advanced Excel
- Power BI
- Tableau
- MySQL
Timeline
Customer Support Executive- Insurance
Equiniti India
02.2026 - 05.2026
Key Accounts Manager
Zomato Limited
10.2024 - 11.2025
Insurance Advisor
Cogniwide
09.2023 - 09.2024
Associate
Country Delight
03.2023 - 08.2023
BBA - FINANCE & MARKETING
SSMRV, BCU