Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Iram Siddiqui

Bijnor

Summary

Goal-oriented Customer Support Executive with proven ability to build trust and rapport, resulting in high customer retention rates. Demonstrated expertise in communication and problem-solving, enhancing customer loyalty. Experienced in both independent and collaborative team environments, contributing to overall organizational success.

Overview

3
3
years of professional experience

Work History

Customer Support Executive

Teleperformance Pvt Ltd
01.2024 - Current
  • Streamlined resolution processes for motor insurance claims through direct customer assistance.
  • Identified cross-sell opportunities to enhance service offerings and increase client satisfaction.
  • Managed communication channels, including calls, emails, and chats, for efficient customer support.

High Priority Desk Executive

Kochar Infotech Ltd
04.2023 - 01.2024
  • Resolved customer escalations via emails and chats effectively.
  • Managed team operations during supervisor absence to ensure continuity.
  • Achieved 100% resolution rate for RBI escalated critical cases.
  • Completed all tasks within established turnaround times.

Customer Support Executive

Teleperformance Pvt Ltd
07.2022 - 03.2023
  • Handling customer escalations over emails and chats.
  • Managing the team in the absence of a supervisor.
  • Completing tasks within TAT.

Education

High School -

Government Girls Inter College

Intermediate -

Government Girls Inter College

Bachelor of Arts -

MJP Rohilkhand University
Bareilly

Skills

  • Patience and punctuality
  • Eagerness to learn
  • Independent work
  • Team collaboration
  • MS Excel proficiency
  • Computer literacy
  • Claims processing
  • Escalation resolution
  • Customer relationship management
  • Data analysis
  • Problem solving
  • Customer service excellence
  • Team leadership
  • Cross-selling strategies

Accomplishments

  • CEO of the Month (Policy Bazaar)
  • Star of the Quarter (Policy Bazaar)

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Support Executive

Teleperformance Pvt Ltd
01.2024 - Current

High Priority Desk Executive

Kochar Infotech Ltd
04.2023 - 01.2024

Customer Support Executive

Teleperformance Pvt Ltd
07.2022 - 03.2023

High School -

Government Girls Inter College

Intermediate -

Government Girls Inter College

Bachelor of Arts -

MJP Rohilkhand University

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Iram Siddiqui