SAQIB AHMAD
Summary
Dynamic Customer Support Executive with a proven track record at Startek, recognized for delivering exceptional service and enhancing customer satisfaction. Proficient in CRM tools and adept at problem-solving, I excel in communication and adaptability, consistently resolving issues and improving workflows to drive team performance.
Overview
2
2
years of professional experience
Work History
Customer Support Executive
Startek
11.2023 - 09.2025
- Responded promptly to customer inquiries via calls, emails, and chats while maintaining a professional and empathetic tone.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained and updated customer records in CRM tools, ensuring data accuracy and confidentiality.
- Collaborated with internal teams to address and resolve recurring service challenges.
- Recognized for high-quality service delivery, strong multitasking, and consistent adherence to SOPs.
- Provided feedback and suggestions to enhance service workflows and team performance.
- Assisted customers with inquiries and resolved issues effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
10th -
CBSE
12th -
CBSE
Graduation -
Punjab Technical University (PTU)
Skills
- CRM Tools
- MS Word
- MS Excel
- Email & Chat Support Systems
- Basic Troubleshooting
- Communication
- Problem Solving
- Decision Making
- Empathy & Patience
- Adaptability
- Time Management
- Attention to Detail
Hobbies and Interests
- Cricket
- Traveling
- Music
- Gardening
Languages
- English
- Urdu
- Hindi
Timeline
Customer Support Executive
Startek
11.2023 - 09.2025
10th -
CBSE
12th -
CBSE
Graduation -
Punjab Technical University (PTU)