Mrugal D Dhoble
Mumbai
Summary
Customer support and sales professional with over 2 years of experience at Lean Solutions. Proven track record of exceeding customer expectations and enhancing client satisfaction through effective communication and problem-solving skills. Detail-oriented and organized, adept at managing multiple priorities in fast-paced environments. Committed to delivering exceptional support and fostering strong client relationships.
Overview
2
2
years of professional experience
Work History
Customer Support Representative & Sales Executive
Lean Solutions Group
Mumbai
02.2023 - 03.2025
- Delivered outstanding customer support to a portfolio of 30+ international clients via email, chat, and video, achieving a 96% customer satisfaction rate.
- Increased customer retention by 22% through personalized follow-ups and proactive support.
- Closed 40+ B2B sales deals totaling over $250,000 in revenue, exceeding monthly sales targets consistently.
- Provided onboarding support to new clients, and led product walk-throughs via Zoom.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Recognized as 'Top Communicator of the Quarter' for video support performance.
- Consistently ranked in the top 10% of the team for ticket resolution speed and client satisfaction.
- Developed a knowledge base guide that reduced repetitive queries by 30%.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Provided technical support to customers via phone and email.
- Followed established policies and procedures while providing excellent customer service.
Education
Diploma - Computer Engineering
Computer Engineering
INDIA 08-2023
Skills
- Customer Support
- CRM tools
- Remote communication
- Client Relationship Management
- Sales Prospecting
- Time management
- Multitasking
- Problem solving
- Conflict Resolution
- Written Communication
- Verbal Communication
- Technical support
- B2B sales strategies
- Effective communication
- Problem resolution
- Excellent communication
- Continuous improvement
- Friendly and patient
Accomplishments
- Recognized as 'Top Communicator of the Quarter' for video support performance
- Consistently ranked in the top 10% of the team for ticket resolution speed and client satisfaction
- Developed a knowledge base guide that reduced repetitive queries by 30%
Languages
English, Fluent
Timeline
Customer Support Representative & Sales Executive
Lean Solutions Group
02.2023 - 03.2025
Diploma - Computer Engineering
Computer Engineering
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