Summary
Overview
Work History
Education
Skills
Technical Proficiencies (Hard Skills)
Certification
Accomplishments
Affiliations
Declaration
Timeline
Generic

Sanjay P

Bangalore

Summary

Operations and Quality Assurance Specialist with over 5+ years of experience in the banking and
financial services sector. Adept at managing complex processes including ACH transactions, KYC
documentation, and deceased account handling. Known for achieving exceptional team performance
and quality scores, while providing cross-regional training and support. Highly adaptable,
collaborative, and capable of identifying and implementing workflow improvements.

Overview

6
6
years of professional experience
1
1
Certification

Work History

JP Morgan Chase & Co.
Banglore
11.2021 - Current
Quality Assurance & Compliance
  • Conducted end-to-end quality audits for ACH, KYC, deceased processing, and onboarding, ensuring 100% regulatory compliance.
  • Served as the primary escalation point for critical issues, resolving 95% of cases within SLA deadlines.
  • Assisted in 10+ internal/external audits, maintaining flawless documentation and control adherence.
Process Improvement & SOP Development
  • Developed and updated 15+ Standard Operating Procedures (SOPs) for cross-departmental alignment.
  • Identified inefficiencies through data trend analysis, reducing processing time by 25%.
  • Automated monthly reports, saving 20+ hours per month in manual effort.
Training & Team Leadership
  • Trained and mentored 20+ new hires, reducing onboarding time by 30%.
  • Led knowledge-sharing sessions, improving team productivity by 15%.
  • Conducted performance reviews and set appraisal goals, boosting team efficiency.
Customer & Stakeholder Management
  • Investigated and resolved 50+ customer complaints, reducing defects by 20%.
  • Partnered with Client Relationship Managers to enhance processes and client satisfaction.

Operational Analyst

Fidelity National Financial, India.
Banglore
07.2019 - 11.2021
  • Reviewed and Revised Documentation: Conducted thorough audits of customer KYC records, property deeds, and mortgage documentation to ensure accuracy and compliance.
  • Ensured Regulatory Compliance: Implemented region-specific data compliance standards in alignment with state laws to mitigate legal and operational risks.
  • Resolved Data Discrepancies: Identified and corrected client record mismatches, maintaining high data integrity across databases.
  • Cross-Functional Collaboration: Partnered with multiple teams to align project objectives, track progress, and ensure timely execution.
  • Process Documentation & Training: Developed comprehensive business process documentation and user manuals for internal systems to enhance operational efficiency.
  • Mortgage Application Oversight: Authorized and advanced mortgage application workflows, ensuring complete and accurate documentation for approvals.

Education

Bachelor of Commerce - Finance

Koshys Group of Institutions
Bangalore
04-2019

PGDM - Accounting And Finance

Kristu Jayanti College
Bangalore

Skills

  • Process Optimization
  • Operations Management
  • Client Communication
  • KYC & Compliance
  • ACH Transactions
  • Quality Control & Auditing
  • SOP Development
  • Team Training & Coaching
  • Workflow Planning
  • Cross-Functional Collaboration
  • Internal Audit Support
  • MS Office
  • Cross-functional collaboration
  • Process enhancement
  • Effective communication
  • Attention to detail

Technical Proficiencies (Hard Skills)

Banking Systems:

  • ACH/EFT Processing (NACHA Standards)
  • Mortgage Origination Systems (Encompass, Ellie Mae)
  • KYC/AML Platforms (Actimize, LexisNexis)

Certification

SAP (FICO)

Accomplishments

  • Maintained a Team Quality Standard of 99% and above throughout my tenure.
  • Trained members from Manila, Mumbai and SA.
  • Maintained consistent efficiency of 100% and above in the process.

Affiliations

  • Achieved and maintained Team Quality Standard above 99% over 3+ years.
  • Successfully trained and onboarded teams in Manila, Mumbai, San Antonio.

Declaration

"I hereby declare that the information provided above is true, complete, and correct to the best of my knowledge and belief."

Place: Bangalore

Timeline

JP Morgan Chase & Co.
11.2021 - Current

Operational Analyst

Fidelity National Financial, India.
07.2019 - 11.2021

Bachelor of Commerce - Finance

Koshys Group of Institutions

PGDM - Accounting And Finance

Kristu Jayanti College

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