SANJAY RAJA
Krishnagiri
Summary
Solution-focused IT Support Technician with strong expertise in systems, networks, and hardware across multi-environments. I am skilled in installation, maintenance, troubleshooting, and user administration. Combines technical proficiency with effective training and support strategies to enhance IT operations and customer satisfaction. Skilled Junior System Administrator with hands-on experience in managing, installing, and troubleshooting system software and hardware. Demonstrated strengths in network configuration, server deployment, and data recovery. Known for improving system performance through regular maintenance and effective problem-solving strategies. Previously made significant impact by enhancing overall systems efficiency in past roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Junior System Administrator
British Orient Infotel pvt Ltd
Bangalore
12.2024 - Current
- System Maintenance & Performance Monitoring - Ensuring servers and networks run optimally.
- Troubleshooting & Technical Support - Resolving hardware, software, and network issues.
- Backup & Disaster Recovery - Safeguarding data and ensuring business continuity.
- Managed Microsoft 365 and SharePoint Online administration, including user lifecycle, licensing, security compliance.
- Participated in IT audits aligned with ISO 27001, 27701, and 9001, contributing to evidence gathering, policy reviews, and audit documentation.
- Reviewed and supported the drafting of IT policies and procedures to ensure compliance with international standards and best practices.
- Handled security alerts and compliance tasks using Microsoft 365 Security & Compliance Center, contributing to risk mitigation and data governance efforts.
- Maintained an inventory of all hardware assets within the organization.
- Developed scripts to automate routine tasks.
- Provided company users with tech support for IT problems and account maintenance.
- Provided remote support for off-site locations via VPN connections.
Desktop Support Engineer Trainee - Internship
Glitz Technologies
02.2024 - 12.2024
- Delivered first-level support for Windows incidents and service requests.
- Installed and configured Windows operating systems, implementing security measures against vulnerabilities.
- Diagnosed and resolved hardware and software issues or escalated as necessary.
- Troubleshot Outlook-related problems, providing remote support to users.
- Monitored system performance while conducting basic tuning and managing user access permissions.
Education
B. Tech - Computer Science and Engineering
SASTRA DEEMED UNIVERSITY
THANJAVUR06-2024
Skills
- IT software and hardware installation
- Operating systems management
- Microsoft Outlook proficiency
- Ticketing system expertise
- IT budgeting
- IT documentation
- File sharing solutions
- Service level agreements (SLA)
- Effective communication skills
- Problem-solving techniques
- Linux administration
- SharePoint management
- M365 administration
- IT audit processes
Certification
Oracle Cloud Infrastructure 2023 Foundations Associate, 1Z0-1085-23, 2023
Timeline
Junior System Administrator
British Orient Infotel pvt Ltd
12.2024 - Current
Desktop Support Engineer Trainee - Internship
Glitz Technologies
02.2024 - 12.2024
B. Tech - Computer Science and Engineering
SASTRA DEEMED UNIVERSITY
Similar Profiles
Merrill FernandesMerrill Fernandes
Product Support Analyst at British Orient InfotelProduct Support Analyst at British Orient Infotel
B. DEEPAB. DEEPA
Senior Developer Cum Consultant at Infotel UK Consulting Pvt LtdSenior Developer Cum Consultant at Infotel UK Consulting Pvt Ltd
Ram Mohan Rao MantriRam Mohan Rao Mantri
Senior Consultant at Infotel IT Consulting Pvt LtdSenior Consultant at Infotel IT Consulting Pvt Ltd
B. VIGNESHB. VIGNESH
SEO Specialist at TeleCMI Technologies Private LtdSEO Specialist at TeleCMI Technologies Private Ltd
SURESH MSURESH M
Purchase Development Engineer at TVS Motor Company LimitedPurchase Development Engineer at TVS Motor Company Limited