Sanjay Saini
Wisconsin Dells, Wisconsin
Summary
Dynamic and results-oriented Food and Beverage professional with a proven track record in delivering exceptional customer service and creating memorable dining experiences. Skilled in managing high-pressure service periods while adhering to cleanliness standards and ensuring guest satisfaction. Strong communicator and team player, contributing to a positive and productive work environment. Committed to enhancing guest experiences and optimising operational efficiency, with a focus on continuous improvement and excellence in food and beverage service.
Overview
2
2
years of professional experience
Work History
Food & Beverage Associate
La Flora Resort & Banquet
06.2022 - 02.2023
- Provide exceptional customer service, ensuring a memorable dining experience for guests.
- Maintain comprehensive knowledge of the menu to assist guests in making informed choices.
- Accurately take orders, process them through the POS system, and coordinate with kitchen and bar staff.
- Upsell premium menu items, enhancing the guest experience and contributing to increased sales.
- Set and maintain clean, organised tables for guests, ensuring proper food and beverage presentation.
- Handle payments accurately and provide receipts to guests, ensuring a smooth transaction.
- Adhere to health and safety regulations, ensuring the well-being of both guests and staff.
- Coordinate with team members to ensure smooth and efficient operations during service.
- Address guest feedback promptly and professionally, ensuring high satisfaction with the dining experience.
- Monitor inventory levels and restock supplies as needed to maintain operational efficiency.
- Assist with event setup, service, and post-event clean-up, contributing to successful event execution.
Hospitality Intern
La Flora Resort & Banquet
12.2020 - 04.2021
- Housekeeping - First Month
- In the first month, I gain an understanding of cleaning chemicals and equipment. My tasks include:
- Cleaning and restocking guest rooms, ensuring towels, linens, and bathroom supplies are replenished for guest comfort.
- Disinfecting and mopping bathrooms, maintaining hygiene and cleanliness standards.
- Vacuuming rugs and carpets in offices, lobbies, and hallways, contributing to the hotel's cleanliness.
- Emptying trash and managing kitchen garbage disposal, ensuring waste is disposed of properly.
- Preparing discrepancy reports, handling guest laundry, and fulfilling special requests, ensuring seamless service delivery.
- Front Office - Second Month
- In the second month, I familiarise myself with departmental standards and the Opera property management system. My responsibilities include:
- Greeting guests and serving as the first point of contact, setting a positive tone for their experience.
- Assisting with luggage and creating guest keys, ensuring smooth check-ins and welcoming interactions.
- Enrolling guests in Marriott's Bonvoy Loyalty Program, enhancing customer loyalty and engagement.
- Responding to inquiries via Marriott's GXP portal and updating profiles in Opera, ensuring accurate and up-to-date guest information.
- Ensuring guest satisfaction by addressing room needs and responding to requests efficiently.
- Learning about night audits and reviewing related reports, contributing to the accuracy of the department's operations.
- Food and Beverage - Third Month
- In the third month, I contribute to the food and beverage team, focusing on service and operations. My tasks include:
- Welcoming guests, explaining the menu, and taking orders, delivering exceptional dining service.
- Assisting with meal setups and breakdowns, ensuring smooth and timely service transitions.
- Preparing coffee, cocktails, and mocktails, contributing to guests' overall dining experience.
- Shadowing colleagues in inventory management and billing, gaining valuable experience and contributing to efficient service.
- Restocking condiments, beverages, and supplies, ensuring stock levels meet operational demands.
- Managing cash transactions and assisting during busy service times, ensuring swift and accurate payments.
- Kitchen - Fourth Month
- In the fourth month, I assist with food preparation and kitchen operations. My responsibilities include:
- Ensuring kitchen cleanliness and adherence to health and safety standards, maintaining a hygienic environment.
- Assisting with plating and dish presentation, ensuring high-quality presentation of food for guests.
- Supporting inventory management and ingredient restocking, contributing to well-stocked and efficient kitchen operations.
- Learning kitchen safety and sanitation procedures, adhering to all guidelines and ensuring safety in food preparation.
- Contributing to menu planning and food cost control, supporting the kitchen in delivering high-quality meals while managing costs effectively.
Education
Bachelor of Hotel Management & Catering Technology -
Suresh Gyan Vihar University
Jaipur, Rajasthan05.2022
Skills
- Food Safety & Sanitation Practices
- Inventory Management & Stock Control
- Point of Sale (POS) System Proficiency
- Beverage Preparation & Mixology
- Wine Pairing & Specialty Drink Knowledge
- Event Setup & Conference Catering
- Cash Handling & Register Operations
- Restaurant Software & Reservation Systems
- Food Presentation & Plating Techniques
- Menu Comprehension & Knowledge
- Order Processing & POS Reconciliation
- Exceptional Customer Service
- Strong Communication Skills (Written & Oral)
- Multitasking & Time Management
- Team Collaboration & Coordination
- Problem-Solving & Conflict Resolution
- Adaptability in Fast-Paced Environments
- Leadership & Staff Training
- Attention to Detail & Accuracy
- Patience & Resilience Under Pressure
- Upselling & Cross-Selling Techniques
- Culturally Sensitive Service
- Active Listening & Customer Engagement
- Positive Attitude & Strong Work Ethic
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Food & Beverage Associate
La Flora Resort & Banquet
06.2022 - 02.2023
Hospitality Intern
La Flora Resort & Banquet
12.2020 - 04.2021
Bachelor of Hotel Management & Catering Technology -
Suresh Gyan Vihar University
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