Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Languages
Timeline
Generic

SANJAY SHARMA

Chandigarh

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CLIENT ANALYST

Taskus
09.2021 - 07.2023


  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Provided suggestions for process, application or documentation improvement.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.

Customer Service Officer/

Teleperformance
07.2019 - 08.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
  • Communicated information to customers about product quality, value and style
  • Processed payments and updated balances and customer totals
  • Set up and updated customer accounts to facilitate smooth purchases
  • Identified issues, analysed information and provided solutions to problems
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions
  • Developed team communications and information for meetings.

Freight Coordinator

American Logistics
06.2023 - Current
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.

Education

Bachelor of Arts - Economics

COE College
Shimla
08.2018

Master of Arts - English Literature

Indra Gandhi National Open University
Shimla
09.2023

Skills

  • Database Skills
  • Customer Service
  • Microsoft Office
  • Analytical Thinking
  • Excel Formulas
  • Constructive Feedback
  • Quality Control Policies

Certification

07/2021-Current Data analyst 6 months course from Google Qualified Preliminary Scholastic Aptitude Test. 07/2019 - 08/2020 05/2018 05/2015

Hobbies

Cricket,cooking and Swimming

Languages

Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Freight Coordinator

American Logistics
06.2023 - Current

CLIENT ANALYST

Taskus
09.2021 - 07.2023

Customer Service Officer/

Teleperformance
07.2019 - 08.2020

Bachelor of Arts - Economics

COE College

Master of Arts - English Literature

Indra Gandhi National Open University

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SANJAY SHARMA