Summary
Overview
Work History
Education
Skills
Values
Closing
Certification
Timeline
CustomerServiceRepresentative
Sanjay Sharma

Sanjay Sharma

Operations
Gurugram,DL

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

3
3
years of professional experience
6
6
Certifications
4
4
Languages

Work History

Customer Support Specialist

Ferns and Petal
03.2022 - 11.2023
  • Provided primary support to internal partners, resolving concerns with products and services while maintaining a positive attitude and focus on partner satisfaction.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

Senior Operation Executive

Red.Health
11.2022 - 11.2023
  • Successfully trained new team members, coached staff on various techniques, and collaborated with management on strategic plans.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Delivered consistently high-quality customer service experiences by driving adherence to best practices throughout all aspects of operation management.
  • Established effective communication channels between departments, fostering collaboration and teamwork.

Assistant Manager - Operations

Dial4242
11.2023 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Higher Secondry - Science

ST.Martin Public School
Gwalior
07.2016

Skills

Daily operations

Values

  • Flexibility
  • Professional development
  • Diversity
  • Inclusivity
  • Growth
  • Adaptability

Closing

Thank you for considering my application., I am enthusiastic about the possibility of joining the NoGigiddy team., I look forward to the possibility of an interview to further discuss this exciting opportunity.

Certification

Lean Six Sigma

Timeline

Lean Six Sigma

07-2024

Business Analyst

07-2024

Product Management

07-2024

Cyber security job simulation

07-2024

Assistant Manager - Operations

Dial4242
11.2023 - 07.2024

Senior Operation Executive

Red.Health
11.2022 - 11.2023

Business Operations Training

05-2022

Sales Representative Training

04-2022

Customer Support Specialist

Ferns and Petal
03.2022 - 11.2023

Higher Secondry - Science

ST.Martin Public School

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