Sanjay Sharma
Operations
Gurugram,DL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
3
3
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Customer Support Specialist
Ferns and Petal
03.2022 - 11.2023
- Provided primary support to internal partners, resolving concerns with products and services while maintaining a positive attitude and focus on partner satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Senior Operation Executive
Red.Health
11.2022 - 11.2023
- Successfully trained new team members, coached staff on various techniques, and collaborated with management on strategic plans.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Delivered consistently high-quality customer service experiences by driving adherence to best practices throughout all aspects of operation management.
- Established effective communication channels between departments, fostering collaboration and teamwork.
Assistant Manager - Operations
Dial4242
11.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Higher Secondry - Science
ST.Martin Public School
Gwalior07.2016
Skills
Daily operations
Vendor Management
Fleet management
Client Management
Team leadership
Project Delivery & Quality checks
Workflow management
Customer service
Team building
Staff education and training
Delivery management
Values
- Flexibility
- Professional development
- Diversity
- Inclusivity
- Growth
- Adaptability
Closing
Thank you for considering my application., I am enthusiastic about the possibility of joining the NoGigiddy team., I look forward to the possibility of an interview to further discuss this exciting opportunity.
Certification
Lean Six Sigma
Timeline
Lean Six Sigma
07-2024
Business Analyst
07-2024
Product Management
07-2024
Cyber security job simulation
07-2024
Assistant Manager - Operations
Dial4242
11.2023 - 07.2024
Senior Operation Executive
Red.Health
11.2022 - 11.2023
Business Operations Training
05-2022
Sales Representative Training
04-2022
Customer Support Specialist
Ferns and Petal
03.2022 - 11.2023
Higher Secondry - Science
ST.Martin Public School