Sanjay Singh Phartiyal
Sahibabad
Summary
Ambitious, Responsible, Client focused business professional having 15 years of experience with a diversified background including KYC, AML, Account Opening/Onboarding, EDD, CDD, Periodic Review, EDR & Transaction monitoring, Retail Banking, Investment Banking and Service Industry. An energetic self-starter having numerous skills like multi-tasking, build positive client relationships, willingness to train others and acquiring new skills, effective communication coupled with attention to detail, problem solving and leadership ability, team management, resourceful and proactive with sense of urgency in completing the assigned tasks. Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
17
17
years of professional experience
Work History
Senior Manager- Operations
Genpact
NCR
12.2021 - Current
- Lead operations for a transaction monitoring process of a Tier 1 Canadian bank, managing a span of 400+ FTEs.
- Ensure operational excellence in AML/KYC onboarding, client data maintenance, remediation, and refresh processes, while adopting best practices for continuous improvement.
- Previously led Tier 1 UK-based bank's end to end KYC & Sanctions Screening team, managed 200+ FTEs.
- Developed and implemented operational processes and systems that enhanced compliance and improved client satisfaction.
- Formulated strategies that effectively resolved operational issues, leading to increased client satisfaction.
- Spearheaded the transition of new processes, including hiring, training, assessments, and successful project go-live.
- Conduct daily/weekly client and management calls, ensuring workflow control, SLA adherence, and productivity optimization.
- Coordinated FCC Operations Team goals and managed performance appraisals, fostering team development and accountability.
- Developed and implemented an annual enterprise SOX risk and control assessment program, identifying control gaps and recommending improvements.
Manager-Ops
Genpact
Noida
04.2019 - 12.2021
Compliance Manager
Global DCX Pvt Ltd
Gurugram
11.2017 - 03.2019
- Directed daily operations of crypto exchange, ensuring compliance with AML/KYC regulations and adherence to regulatory standards.
- Oversaw customer onboarding, verification, and due diligence processes, ensuring compliance with FATF, AML, and CFT guidelines.
- Led financial crime compliance initiatives to prevent money laundering, supporting tech implementations for customer onboarding, risk screening, and document verification tool integration.
- Implemented and monitored transaction screening and risk assessment frameworks to detect suspicious activity.
- Coordinated integration of automated KYC/AML tools with compliance and technology teams, enhancing operational efficiency and accuracy.
- Advised on sourcing and implementing transaction monitoring and SAR filing platforms for blockchain support.
- Provided consulting support to leadership on regulatory changes, operational risk, and process improvements.
Team Leader: Operations
Currency Kart
Delhi
03.2016 - 08.2017
- Directed daily branch and exchange operations, ensuring smooth handling of currency transactions and remittances.
- Oversaw cash management, reconciliation, and settlement processes, maintaining accuracy and audit readiness.
- Coordinated with compliance and risk teams for transaction monitoring and fraud prevention, enhancing regulatory adherence.
- Implemented and monitored AML/KYC procedures to ensure compliance with financial regulations and anti-money laundering laws.
- Developed and enforced standard operating procedures (SOPs) to improve efficiency and reduce operational errors.
- Advised leadership on process improvements and risk mitigation strategies to align operational practices with organizational goals.
- Acted as a liaison with auditors, regulators, and external partners to ensure transparent communication and compliance alignment.
Senior Demand Generation Executive- Operations
XDBS Private Limited
Noida
09.2015 - 03.2016
- Lead Generation & Outreach: Executed multi-channel marketing campaigns to identify and engage B2B prospects through cold calling and email outreach.
- Appointment Setting: Engaged directly with key decision-makers to qualify leads and schedule appointments, facilitating sales team outreach.
- Performance Tracking: Analyze campaign data to measure effectiveness and optimize strategies for better ROI.
- Database Research: Conducted rigorous research to build and maintain high-quality prospect lists, enhancing targeting for marketing efforts.
- Project Delivery: Manage individual tasks to ensure client projects are delivered accurately and on schedule.
Process Advisor: AML & Sanctions
Barclays
Noida
01.2009 - 08.2015
- Conducted in-depth analysis and investigation of AML system-generated alerts and SWIFT alerts to identify and mitigate potential compliance risks.
- Payment screening in accordance to Bank's Policy against various sanctions list globally.
- Filed post-incident reports documenting policy breaches by agents at Shared Service Center in Noida to support compliance and risk management efforts.
- Actively participated, assisted and coordinated during Central Bank Audit, supported with MIS/ Transactions Reports & other reports.
- Met daily SLAs and ensured productivity and accuracy measures were implemented. Supplied relevant information to the operation and onshore team to enhance overall service.
- Collaborated with operations manager to streamline workflow, ensuring SLAs were met while maintaining productivity and accuracy.
Education
MBA Operations - Operations Management
Sikkim Manipal University
09-2012
B. Com -
Delhi University
08-2007
Skills
- Documentation Control
- Transitions
- Regulatory Reporting
- Quality Assurance
- Process Management
- Client Relationship Management
- Vendor Management & Customer/Client Due Diligence
- Transaction Monitoring & Counter Financing of Terrorism (Sanctions Controls)
- KYC: CDD & EDD
- Anti-Money Laundering
- Audit Management
- World-Check
- Lexis - Nexis
- FircoSoft
- Infra Soft
- RDC
- Actimize
- AML Insight
- WebCSR
- Bridger
Accomplishments
- Nominated for Gold Cheers Points in 12/25 for managing operations diligently.
- Nominated for Silver Award in Second & Third Quarter 2021 for best people manager and got promoted from manager to Senior Manager.
- Award Hall of Fame Award by Head of India office at Global DCX in 06/18 for best people manager and for consistent performer in the team.
Social - Linkedin
https://www.linkedin.com/in/sanjaysingh-3a802b105/
System Familiarity
- World-Check
- Lexis - Nexis
- FircoSoft
- Infra Soft
- RDC
- Actimize
- AML Insight
- WebCSR
- Bridger
Timeline
Senior Manager- Operations
Genpact
12.2021 - Current
Manager-Ops
Genpact
04.2019 - 12.2021
Compliance Manager
Global DCX Pvt Ltd
11.2017 - 03.2019
Team Leader: Operations
Currency Kart
03.2016 - 08.2017
Senior Demand Generation Executive- Operations
XDBS Private Limited
09.2015 - 03.2016
Process Advisor: AML & Sanctions
Barclays
01.2009 - 08.2015
MBA Operations - Operations Management
Sikkim Manipal University
B. Com -
Delhi University